Summary
Overview
Work History
Skills
Languages
Timeline
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Deivi Elizabeth Diaz

Silver Spring,MD

Summary

Dynamic and dedicated professional with extensive experience in customer service at H Mart. Proven ability in cash handling and fostering customer relations, resulting in increased repeat business. Recognized for strong work ethic and integrity, consistently delivering exceptional service while mentoring new staff to enhance team performance.

Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.

Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.

Overview

10
10
years of professional experience

Work History

Cashier

H Mart
02.2020 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Manager's Assistant

Sports, Bar and Grill
09.2018 - 05.2019
  • Managed and prioritized incoming correspondence, ensuring timely responses and effective communication with external partners.
  • Reduced operational costs with thorough budget analysis and effective cost-saving measures.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Facilitated smooth operations during managerial absences by stepping up as an interim leader when required.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Carefully interviewed, selected, trained, and supervised staff.

Barista

Juan Valdez Cafe
12.2017 - 05.2018
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.

Cashier

Western Union
06.2015 - 05.2017
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Cleaning and sanitizing
  • Money handling
  • Customer relations
  • POS system operations

Languages

English
Elementary
Spanish
Native or Bilingual

Timeline

Cashier

H Mart
02.2020 - Current

Manager's Assistant

Sports, Bar and Grill
09.2018 - 05.2019

Barista

Juan Valdez Cafe
12.2017 - 05.2018

Cashier

Western Union
06.2015 - 05.2017

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Deivi Elizabeth Diaz