EVELYN ARPI
Elmhurst,NY
Summary
Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in a fast-paced environment to coordinate paperwork, process payment and complete orders. Dependable accounting professional acknowledged for reliability, integrity and quick-learning ability. Highly skilled with an eye for identifying and correcting errors. Dedicated with a strong work ethic and resourceful nature. Successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
7
7
years of professional experience
Work History
Customer Service Manager/ Data Entry Clerk
Tower Auto Mall
2021.02 - 2023.04
- Take ownership of customers' issues and follow problems through to resolution
- Analyze statistics and compile accurate reports
- Improve customer service experience, create engaged customers, and facilitate organic growth
- Prepares source data for computer entry by compiling and sorting information
- Processes customer and account source documents by reviewing data for deficiencies
- Completed financial reports, providing insight into performance, operations, and cash flow
- Maintained clean and organized files by keeping accounts payable records up-to-date
- Calculating payable hours, commissions, bonuses, taxes, and deductions.
- Improved average hold times, resolution rates, and satisfaction scores through staff development.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Managed over 100 customer calls per day.
Sales Manager
Party city
2015.12 - 2021.01
- Achieving growth and hitting sales targets by successfully managing the sales team
- Designing and implementing a strategic sales plan that expands the company's customer base and ensure its strong presence
- Present sales, revenue, and expenses reports and realistic forecasts to the management team
- Assisted management with annual expense plans to strategically track income or revenue
- Collected and summarized expenses for profit and loss analysis.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue
Education
Bachelor’s - Psychology
Queens College of The City University of New York
Flushing, NY05.2024
Skills
- Employee Performance Reviews
- Administrative Support
- Coaching and Training
- Customer Relationship Management (CRM) Software
- Data Review and Verification
- Database Maintenance
- Entry Recording
- Sales Quota Management
- Goals and Performance
- Providing Customer Support
- Problem-Solving Skills
- Call Documentation Skills
- Call Volume and Quality Metrics
Timeline
Customer Service Manager/ Data Entry Clerk
Tower Auto Mall
2021.02 - 2023.04
Sales Manager
Party city
2015.12 - 2021.01
Bachelor’s - Psychology
Queens College of The City University of New York
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