Evelyn Asamoah
Westerville,OH
Summary
Highly skilled Senior Customer Service Representative with a demonstrated commitment to providing excellent customer service as well as excellent interpersonal and communication abilities to manage various responsibilities in a fast-paced atmosphere. By producing great work to meet metrics, a quality-focused producer routinely meets team and department production targets. teaches new hires and current employees the best phone handling techniques to encourage precise and reliable call responses. By consistently providing each customer with industry-leading service and support, you can maximize satisfaction. Team player who is flexible and responsive and who is unwavering in her commitment to keeping clients, increasing sales, and resolving disputes.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Senior Collections Specialist
Discover Financial Services, DFS
05.2022 - 10.2023
- Used skip tracing and other techniques to locate debtors.
- Negotiated to collect balance in full.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Achieved performance goals on consistent basis.
- Trained new team members on scripts, company services, and collection strategies.
- Researched accounts and completed due diligence to resolve collection problems.
- Registered information of customers on database, financial statements and personal details to preserve accurate records.
- Used probing techniques to determine debtors' reasons for delinquency.
- Delivered exceptional customer service on calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Contacted customers to discuss past-due accounts to help bring account current.
- Responded to customer inquiries and provided detailed account information
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Established relationships with customers to encourage payment of delinquent accounts.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Developed and documented collection procedures and policies to comply with government regulations.
- Analyzed customer financial records and provided beneficial payment assistance programs.
Quality Control Inspector
Solutions Staffing Inc
01.2022 - 01.2023
- Inspected incoming and outgoing materials for accuracy and quality.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Performed visual inspections and non-destructive tests where appropriate.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Collaborated with production staff to establish and meet quality standards
- Completed precise measurements using special tools.
- Identified and documented quality discrepancies for management to develop resolutions.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Performed root cause analysis to identify and resolve defects, improving quality standards.
- Monitored inventory levels to restock materials and maintain consistent supply.
- Resolved customer complaints by investigating problems and developing solutions.
- Examined products for imperfections and defects.
- Recorded inspection and test results on data sheets.
- Monitored product quality at all stages of production process.
- Followed safety protocols while handling hazardous materials.
- Provided feedback to production team regarding product quality.
- Sampled products to verify compliance with standards
- Operated and maintained testing equipment.
Education
Bachelor of Science - Computer Science
Liberty University
Lynchburg, VA06.2025
Skills
- Team Oriented
- Strong Verbal and Written Communication skills
- Data Security and Protection
- Problem solving
- Detailed oriented and adaptability
- Organizational Skills
- Excellent Computer Proficiency
- Microsoft Office
- Multitasking
- Billing Practices
- Auto Dialers
- Scripted Responses
- Process Optimization
- Payment Acceptance
- Credit and Collections
- Petition Management
- Records Management
- Client Resolution
- Payment Plan Coordination
- Balance Management
- Access Software
- Debt Repayment Negotiation
Certification
Google Digital Marketing and E-commerce
Timeline
Senior Collections Specialist
Discover Financial Services, DFS
05.2022 - 10.2023
Quality Control Inspector
Solutions Staffing Inc
01.2022 - 01.2023
Bachelor of Science - Computer Science
Liberty University
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