Evelyn Avila
Piedmont,SC
Summary
Highly-motivated social service provider with a strong desire to assist in the overall well being of people in the community. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Service Coordinator
Alta California Regional Center
Sacramento, CA
03.2012 - 09.2015
- Provided case management and advocacy for individuals with developmental disabilities
- Serving as an advocate for the client with community agencies, consulting and assisting vendors with applications and referrals.
- Assisted families in acquiring and maintaining assessed supports and services including transportation, day programming, mental health services, medical care, and independent living training, ABA therapy, durable medical equipment, respite care, parent training, education, and mental health services.
- Participated in the development of Individual Program Plans for clients; monitoring these plans and revising them as necessary: completing all required forms, documentation, and reports in accordance with regulations and ACRC policies and procedures:
- Handled incoming calls and inquiries from clients and vendors regarding services offered.
- Coordinated service schedules and appointments with clients.
- Maintained accurate and confidential records of services provided for each client.
- Researched, identified and resolved customer complaints in a timely manner.
- Participated in regular meetings with departmental staff to discuss current initiatives and projects.
- Analyzed quarterly reports summarizing current service activities.
- Ensured compliance with all relevant regulations pertaining to service operations.
- Obtained paperwork from the field and distributed to appropriate departments for processing.
- Rotating officer-of-the-day duties with other Service Coordinators: assisting co-workers with special projects, unique problems, vacation, and sick relief: and providing emergency on-call services when required.
Behavior Consultant
Capitol Autism Services
Sacramento
03.2011 - 03.2012
- Assessed communication, functional/adaptive, academic and play/social skills.
- Developed and implemented behavior intervention plans for clients with challenging behaviors.
- Conducted assessments to identify the root causes of behavioral issues.
- Provided in-home counseling sessions to address problem behaviors.
- Observed client interactions and provided feedback on their progress.
- Assisted families in understanding and managing their child's behavior difficulties.
- Collaborated with teachers, school counselors, physicians, and other professionals to ensure effective treatment plans.
- Created individualized goals and objectives based on each client's needs.
- Designed behavior modification programs to help individuals learn positive coping strategies.
- Monitored client progress utilizing data collection systems such as ABC charts and graphs.
- Trained parents in techniques for reinforcing desired behaviors at home.
- Encouraged clients to express their feelings in a safe environment.
- Taught anger management skills through role playing activities.
- Utilized evidence-based practices such as Applied Behavior Analysis.
- Educated family members about mental health concerns and available resources.
- Participated in regular case reviews with other staff members.
- Maintained confidentiality of records relating to clients' treatment.
- Modified treatment activities or approaches as needed to comply with changes in clients' status.
- Manage the Lead Behavior Tutors and Behavior Tutors for each program while supporting the client through transition to independence.
Lead Behavior Tutor
Capitol Autism Services
Sacramento, CA
09.2009 - 03.2011
- Conducted individual tutoring sessions with client when needed to help them improve their academic performance.
- Provided guidance and support to in home tutors by demonstrating various teaching techniques to engage client and staff in the learning process.
- Assisted consultant in providing comprehensive feedback on client progress, including areas for improvement and successes.
- Monitored lesson progression and client related changes.
- Effectively communicated changes in staff and client schedules.
- Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
- Assisted in the development of communication systems using visual supports such as picture exchange systems.
- Monitored client's progress towards identified goals through data collection and analysis.
- Exercised confidentiality and discretion to maintain HIPAA requirements.
- Communicated with clients' family members to explain treatment process, answer questions and maintain relationships.
- Cultivated relationships with fellow staff members to enhance team collaboration.
Behavior Tutor
Capitol Autism Services
Sacramento, CA
08.2008 - 09.2009
- Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities.
- Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
- Assisted in the development of communication systems using visual supports such as picture exchange systems.
- Implemented evidence-based practices such as discrete trial teaching and natural environment teaching.
- Facilitated social interactions between peers by providing verbal prompts or physical guidance when necessary.
- Encouraged positive behavior by providing rewards or praise for desired behaviors.
- Provided crisis management when needed by utilizing de-escalation techniques such as redirection or calming strategies.
- Participated in interdisciplinary team meetings to discuss client progress and plan next steps accordingly.
- Assisted with building life and social skills useful for everyday activities and interactions.
- Implemented individualized interventions as part of behavior treatment plans created by the Consultant.
- Identified and addressed individual problems using clinical team recommendations and solutions.
- Attended review, progress and clinical team meetings.
- Developed activity plans and instructional materials to assist with treatment.
- Aided patients in performing activities of daily living.
- Taught strategies to promote patient safety, wellness, and independence.
- Supported clients in developing self-help skills such as dressing, toileting, eating independently .
Education
Master of Science - Psychology
University of Phoenix
Phoenix, AZ02-2012
Skills
- Ongoing client support
- Accurate Recordkeeping
- Status meetings
- Program follow-up and assessment
- Client Advocacy
- Teamwork and Collaboration
- Reliability
- Effective Communication
- Professionalism
Timeline
Service Coordinator
Alta California Regional Center
03.2012 - 09.2015
Behavior Consultant
Capitol Autism Services
03.2011 - 03.2012
Lead Behavior Tutor
Capitol Autism Services
09.2009 - 03.2011
Behavior Tutor
Capitol Autism Services
08.2008 - 09.2009
Master of Science - Psychology
University of Phoenix
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