Evelyn Avina
Katy,TX
Summary
Adept at enhancing operational efficiency and team productivity, to tenure at Memorial Hermann Katy Hospital showcases a proven track record in team leadership and exceptional organizational skills. Leveraging detail-oriented approaches and a friendly nature, successfully coordinated patient surgeries and streamlined processes, significantly improving project timelines and team collaboration.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operating Room Unit Coordinator
Memorial Hermann Katy Hospital
09.2023 - Current
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Assisting the ACU unit in the coordination of patient surgeries.
- Organization of daily tasks.
- Kept track of snack and office supply inventory
- Turnaround of rooms and stretchers.
- Answering phone calls.
- Assisting patients and other staff with questions and concerns.
- Reviewing and entering patient charges into HealthQuest VDI.
- Assist in completing employee scheduling for 25+ employees.
- Assist nurse manager with special requests when needed.
- Communicate with physicians regarding patient arrival and location.
- Boosted communication between healthcare providers with accurate scheduling of patient appointments and procedures.
- Improved patient satisfaction by addressing inquiries promptly, escalating concerns to relevant staff when necessary.
- Optimized resource allocation by tracking inventory levels, ordering supplies, and managing equipment maintenance schedules.
Interim OR Unit Coordinator
Memorial Hermann Katy Hospital
01.2023 - 04.2023
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Improved team productivity with regular communication and progress updates, fostering collaborative work environment.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Coordinate of 20-50 patient surgeries.
- Organization of daily tasks.
- Kept track of snack and office supply inventory
- Turnaround of rooms and stretchers
- Answering 50+ daily phone calls.
- Assisting patients and other staff with questions and concerns.
- Reviewing and entering patient charges into HealthQuest VDI.
- Employee scheduling.
- Complete managerial special requests.
Patient Care Technician III
Memorial Hermann Katy Hospital
11.2022 - 09.2023
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements for over 40 patients per day.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Collected and transported specimens to prepare for lab testing.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted the nursing staff in drawing blood when necessary.
- Helped maintain the unit organized and re-stocked.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Supported patient admissions, discharges and transfers to promote team productivity.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Assembled admissions pages and added new pages to patients' charts.
- Cleaned, sanitized and moved hospital equipment.
- Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
- Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers.
- Responded to emergencies to help with lifting and transporting patients.
- Provided physical support to patients through diverse types of mobility assistance.
- Enhanced patient comfort by providing compassionate and attentive care.
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Contributed to a safe and hygienic environment by maintaining the cleanliness of patient rooms and common areas.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
Patient Care Assistant
Memorial Hermann Health System
04.2022 - 11.2022
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Collected and transported specimens to prepare for lab testing.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Would assist the nursing staff in drawing blood when necessary.
- Would help maintain the unit organized and re-stocked.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Supported patient admissions, discharges and transfers to promote team productivity.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Assembled admissions pages and added new pages to patients' charts.
- Cleaned, sanitized and moved hospital equipment.
- Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
- Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers.
- Responded to emergency situations to help with lifting and transporting patients.
- Collected laboratory specimens, dropped off at laboratories and picked up test results.
- Provided physical support to patients through diverse types of mobility assistance.
- Enhanced patient comfort by providing compassionate and attentive care.
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Improved patient satisfaction by responding promptly to call lights and addressing needs or concerns.
- Contributed to a safe and hygienic environment by maintaining cleanliness of patient rooms and common areas.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
Registration Facility Supervisor
Signature Care Emergency Center- Copperfield
01.2019 - 04.2022
- On-call 24/7.
- Encourage creative thinking, problem-solving, and empowerment as part of management to improve morale and teamwork for 16 registration department employees.
- Report incidents to registration department manager, facility nurse manager, and facility medical director.
- Monitor and order supplies.
- Employee credentialing.
- Prepare employee work schedules for 16 team members ensuring all shifts received adequate coverage.
- Compile and review medical charts.
- Balance deposits and credit card payments weekly.
- Unload and move material to and from storage areas.
- Develop team communication and information for monthly meetings.
- Manage quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Assists registration department manager and supervisor with interview and training responsibilities of new hires.
- Maintain physical condition of facilities, applying available resources and personnel to achieve safe, clean and functional environment.
- Manage minor appliance issues and scheduled repairs as needed.
- Maintain files and records by implementing effective filing systems that boost efficiency and organization.
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
Interim HR Assistant/ Call Center Representative
SignatureCare Emergency Center - Corporate
11.2016 - 02.2017
- Contributed to company achieving and holding industry-leading customer service ratings
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores
- Resolved issues by coordinating with both medical and registration department teams
- Answered over 100 calls per day to meet fast-paced call center demands
Patient Access Representative
Signature Care Emergency Center - Floater
06.2015 - 01.2019
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment
- Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy
- Compiled and reviewed medical charts
- Used Centricity software to schedule appointments
- Collected 95% of total co-payments and compile daily financial records
- Explained plans for treatment and payment options
- Assisted patients in filling out check-in and payment paperwork
Medical Assistant
Dr. Mubarak Khawaja
01.2015 - 06.2015
- Ensured HIPPA compliance
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Tested and recorded blood glucose levels.
- Obtained client medical history, including medication information, symptoms and allergies.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Medical Assistant
Dr. Lynn Gibbs
02.2014 - 01.2015
- Ensured HIPPA compliance
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Tested and recorded blood glucose levels.
- Obtained client medical history, including medication information, symptoms and allergies.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Education
Associate of Applied Science - Business Management
Lone Star College System
9191 Barker Cypress Road05.2019
Field Completion Certificate - Medical Assistant
The College of Health Care Professions
7322 SW Fwy #11005.2014
High School Diploma - undefined
Cy-Lakes High School
5750 Greenhouse Rd05.2012
Skills
- Detail oriented
- Friendly nature
- Self-motivated
- Supervisory Skills
- Staff Management
- Great under pressure
- Teamwork/ Collaboration
- Documentation and control
- Exceptional Customer Service
- Excellent organizational skills
- Medical terminology knowledge
- Exceptional communication skills
EDUCATION
Bachelor of Science
Healthcare Administration, May 2025
Western Governers University
4001 S 700 E #300
Associate of Applied Science
Business Management, May 2019
Lone Star College System
9191 Barker Cypress Rd.
Field Completion Certificate
Medical Assistant, May 2014
The College of Healthcare Professions
7322 SW Fwy #110
High School Diploma
May 2012
Cy-Lakes High School
5750 Greenhouse Rd
Certification
- BLS Certified
- Medical Assistant Certified
Timeline
Operating Room Unit Coordinator
Memorial Hermann Katy Hospital
09.2023 - Current
Interim OR Unit Coordinator
Memorial Hermann Katy Hospital
01.2023 - 04.2023
Patient Care Technician III
Memorial Hermann Katy Hospital
11.2022 - 09.2023
Patient Care Assistant
Memorial Hermann Health System
04.2022 - 11.2022
Registration Facility Supervisor
Signature Care Emergency Center- Copperfield
01.2019 - 04.2022
Interim HR Assistant/ Call Center Representative
SignatureCare Emergency Center - Corporate
11.2016 - 02.2017
Patient Access Representative
Signature Care Emergency Center - Floater
06.2015 - 01.2019
Medical Assistant
Dr. Mubarak Khawaja
01.2015 - 06.2015
Medical Assistant
Dr. Lynn Gibbs
02.2014 - 01.2015
Associate of Applied Science - Business Management
Lone Star College System
Field Completion Certificate - Medical Assistant
The College of Health Care Professions
High School Diploma - undefined
Cy-Lakes High School
- BLS Certified
- Medical Assistant Certified
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