Summary
Overview
Work History
Education
Skills
Timeline
Generic

Evelyn Ayala

Crown Point,USA

Summary

Professional support specialist with strong background in troubleshooting, technical support, and customer service. Skilled in resolving hardware and software issues efficiently and effectively. Known for collaborative approach and adaptability to evolving needs, ensuring optimal team performance and user satisfaction. Reliable, resourceful, and focused on achieving results.

Overview

6
6
years of professional experience

Work History

Help Desk Technician T2

GridHawk, LLC
01.2023 - Current
  • Bilingual IT User Support Specialist with over 5 years of experience providing Tier I/II support across enterprise environments. Skilled in resolving complex technical issues related to hardware, software, authentication, and network connectivity. Adept in end-user training, enterprise application support, process documentation, and improving IT workflows. Proficient with Microsoft 365, Intune, Azure AD, and diagnostic tools. Committed to delivering responsive, empathetic service and ensuring system uptime and user productivity.

Advanced Repair Agent

Geek Squad
01.2019 - 01.2023
  • Diagnosed and resolved OS, software, driver, and connectivity issues, providing in-person support with clear communication. Maintained data security and ensured reliable equipment operation through proactive maintenance.

Education

Bachelor of Science - Computer Information Systems

Indiana University Northwest
Gary, IN
08.2021

Skills

  • Windows 10/11
  • MacOS
  • Microsoft365
  • Intune
  • Azure
  • Event Viewer
  • Jira ITSM
  • Network troubleshooting
  • MFA & authentication
  • Imaging & deployment
  • SOP documentation
  • Software troubleshooting
  • Bilingual (English/ Spanish)
  • User training
  • Inventory and IT asset management

Timeline

Help Desk Technician T2

GridHawk, LLC
01.2023 - Current

Advanced Repair Agent

Geek Squad
01.2019 - 01.2023

Bachelor of Science - Computer Information Systems

Indiana University Northwest

Similar Profiles

CREATE PROFILE