Evelyn Baizan
Humble,United States
Summary
Customer Service professional with industry experience, eager and willing to learn new skills, take challenges and complete any educational necessary for career growth. Outstanding communication/listening skills, resulting in client satisfaction.
Overview
10
10
years of professional experience
Work History
Accounts Receivable Coordinator
Crane Logistics Worldwide
Houston, Texas
09.2024 - Current
- Developed strategies for improving collection efforts while maintaining positive relationships with clients.
- Make credit and debit notes to offset entries..
- Reviewed customer accounts and updated payment information as needed.
- Perform research on customer information and invoices.
- Communicating with different stations all around the world on client invoices.
- Provided administrative support to Accounts Receivable department staff members as needed.
- Reconciled customer statements against internal records to identify any discrepancies or errors.
- Processed credit card payments for customers through a secure online portal.
- Managed daily cash receipts and deposits into bank accounts.
- Checking lockbox and remote deposit entries to ensure they have been applied correctly.
- Investigated past due accounts and contacted customers to arrange payment plans when necessary.
Scheduling Coordinator
Huatan
Humble, TX
05.2022 - 04.2024
- Build strong relationships to understand demands of builders through effective communication via phone, text, and email.
- Assist in developing landscaping construction crew schedules.
- Coordinates logistics of day to day operations.
- Communicates with field and crews to evaluate job progress.
- Directs purchase orders in Supply Pro GM.
- Efficiently schedules and coordinates all crew schedules.
Insulation Customer Service
Huntsman
The Woodlands, TX
07.2015 - 05.2022
- Forecasted representative requirements and expected demand levels.
- Updated SAP/Great Plains system with order specifics and customer details, preferences and billing information.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Led on- and off-site customer support teams across multiple time zones across US and Canada.
- Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.
- Collected deposits or payments and arranged for billing.
- Booked freight carrier for each order throughout the day.
- Invoiced orders accordingly once product left the warehouse.
Education
Associate of Science - Sonography
Lonestar Community College
Houston, TXSkills
- SAP/Great Plains/Supply Pro software/Sage
- Advanced order entry skills
- Bilingual
- 65 wpm
- Administration and Bookkeeping
- Purchase Orders
- Warehousing Processes
- Transportation Management
- Inventory Control
- Customer Service
- Schedule Coordination
Timeline
Accounts Receivable Coordinator
Crane Logistics Worldwide
09.2024 - Current
Scheduling Coordinator
Huatan
05.2022 - 04.2024
Insulation Customer Service
Huntsman
07.2015 - 05.2022
Associate of Science - Sonography
Lonestar Community College
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