Evelyn Navarrete
Delano,CA
Summary
Healthcare professional with proven ability to manage patient interactions and streamline administrative functions in clinic environment. Known for supporting team collaboration and consistently achieving high levels of patient satisfaction. Adaptable and reliable with strong multitasking and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Clinic Receptionist
Clinica Sierra Vista
07.2019 - Current
- Resolved conflicts swiftly, utilizing mediation skills to maintain a harmonious working environment for all employees.
- Managed phone system effectively, directing calls appropriately to minimize disruptions in the workplace.
- Handled sensitive information discreetly, maintaining strict confidentiality while performing daily tasks and attending to client needs.
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing client concerns promptly.
- Supported new employee onboarding by providing training, guidance, and resources to help them acclimate to their roles.
- Enhanced customer satisfaction by efficiently managing a high volume of incoming calls and greeting clients in a professional manner.
- Expedited problem resolution for dissatisfied customers by escalating concerns to appropriate managers or supervisors when necessary.
- Ensured a welcoming environment for clients by maintaining a clean and organized reception area.
- Collaborated with team members to ensure seamless coordination of daily operations and special events.
- Provided exceptional customer service through prompt response to inquiries via phone, email, or in-person visits.
- Supported administrative staff by handling mail distribution, data entry tasks, and document preparation as needed.
- Improved client relations with exceptional communication skills, providing information on products and services as needed.
- Reduced wait times for clients by effectively directing calls to appropriate departments and personnel.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Monitored front areas so that questions could be promptly addressed.
- Called patients to remind of upcoming appointments and help schedule testing for off-site services.
- Greeted patients, scheduled appointments and maintained records and accounts.
Cashier/Cook's Assistant
Frosty King
02.2018 - 07.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Improved efficiency, organized checkout area for optimal workflow.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Performed cash, card, and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
Education
Graduate Certificate - Medical Assistant
San Joaquin Valley College
Delano12-2016
High School Diploma -
Robert F Kennedy
Delano06-2016
Skills
- Adaptable to change
- Patient scheduling
- Insurance verification
- Appointment management
- Front desk management
- Patient relations
- Drawer balancing
- Office administration
- HIPAA compliance
- Microsoft office
- Patient registration
- Reminder calls
- Documentation
- Appointment scheduling
- Telephone etiquette
Languages
Spanish
Full Professional
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Clinic Receptionist
Clinica Sierra Vista
07.2019 - Current
Cashier/Cook's Assistant
Frosty King
02.2018 - 07.2019
Graduate Certificate - Medical Assistant
San Joaquin Valley College
High School Diploma -
Robert F Kennedy
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