Evelyn Bolden
South Gate,CA
Summary
Experienced Department Head with strong medical background. Promote growth and team performance with skilled leadership of day-to-day operations and special projects. Forward-thinking and highly responsive to emerging trends affecting department operations and goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Proactive and meticulous trainer and instructor with over 22 years of experience in Medical Administration industry. Proficiencies in inventory control, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while creating positive workplace culture and high-performing teams.
Overview
21
21
years of professional experience
Work History
Medical Department Head
United States Navy, Navy Reserve Center LA
04.2022 - Current
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
- Trained in conflict resolution among subordinates, equals and superiors.
- Gave individual evaluations based on fitness and combat readiness.
- Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
- Memorized [Area of expertise] policies and led training for company personnel.
- Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures.
- Evaluated performance continuously to identify areas in need of improvement and implement strategies to keep team on-track.
- Managed efficient workflows by creating effective schedules and delegating work based on personnel strengths and knowledge.
- Collaborated with department personnel to coordinate multifaceted solutions to emerging problems.
- Implemented strong control and evaluation procedures to maximize departments' work quality.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
Regional Senior Enlisted Leader
Marine Logistics Group, Combat Logistics Regiment
03.2019 - 03.2022
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
- Trained in conflict resolution among subordinates, equals and superiors.
- Gave individual evaluations based on fitness and combat readiness.
- Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
- Provided strategic plotting and navigation for warfare areas.
- Trained in small arms, anti-armor and indirect fire weapons.
- Surveyed company overall health and preparedness.
- Responded to and assisted in medical emergencies.
- Prepared and submitted personnel, ordnance and operational reports.
- Served in on-call capacity for last-minute or late-night taskings from leadership.
- Designated mandatory reporter for sexual assault and responder for suicide prevention situations.
- Maintained required level of proficiency in use of firearms.
- Reviewed operating budgets periodically to analyze trends affecting budget needs.
- Prepared project budgets, forecasting and inventory and material pricing points.
- Designed and implemented effective budgeting policies and procedures.
- Directed preparation of regular and special budget reports to interpret budget directives and establish policies for execution.
- Established and checked coding procedures, monitored reports and updated internal files.
Senior Medical Department Rep
2nd Battalion, 14th Marines
07.2015 - 02.2019
- Facilitated communication between patients and various departments and staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Trained new staff on filing, phone etiquette and other office duties.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Developed comprehensive plans for large-scale projects that involved coordinating multiple teams.
- Engaged in both long and short-term project planning, strategizing for on-time, high-quality deliverables.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Utilized project management skills to prioritize and implement system, tool, process and other initiatives.
- Reviewed processes and procedures to guide program implementation and optimize auditing.
Senior Medical Department Rep
Navy Operational Support Center New London
07.2012 - 05.2015
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Facilitated communication between patients and various departments and staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Trained new staff on filing, phone etiquette and other office duties.
- Engaged with patients to provide critical information.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Organized patient records and database to facilitate information storage and retrieval.
Senior Medical Department Rep
Navy Operational Support Center, Quincy
12.2009 - 06.2012
- Provided coaching and mentoring to employees.
- Analyzed and evaluated training effectiveness and program outcomes.
- Established and maintained quality control standards.
- Trained and mentored [Number] new personnel hired to fulfill various roles.
- Facilitated virtual, in-person and blended learning sessions.
- Developed job-specific competencies and performance standards.
- Developed and implemented successful onboarding program.
- Developed lesson plans, instructional materials and written practice tests for [Type] and [Type] training courses.
- Designed and delivered web-based, self-directed learning materials.
Medical Department Head
Navy Operational Support Center, New Orleans
06.2007 - 12.2009
- Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures.
- Evaluated performance continuously to identify areas in need of improvement and implement strategies to keep team on-track.
- Cultivated collaborative, performance-oriented culture to keep team motivated and enthusiastic about achieving shared goals.
- Managed efficient workflows by creating effective schedules and delegating work based on personnel strengths and knowledge.
- Educated patients on procedure details, provided instructions, and answered questions to minimize anxiety and improve cooperation.
- Handled private and confidential information in compliance with hospital policies and procedures.
- Analyzed laboratory findings to check accuracy of results.
- Identified patient and labeled specimens with correct information to protect patient from adverse errors.
- Operated, calibrated, and maintained sophisticated instruments and equipment to facilitate quality laboratory and patient care operations.
- Completed specimen collection and analysis while complying with OSHA, Universal Precautions, and quality assurance policies.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Organized paperwork such as charts and reports for office and patient needs.
- Supported office staff and operational requirements with administrative tasks.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Collaborated with healthcare professionals to maintain high-quality care across departments.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Medical Staff Services Specialist
Centralized Credentialing Privileging Directorate
06.2005 - 06.2007
- Contacted insurance companies to verify coverage, deductibles and payments.
- Conducted primary source verifications such as background checks and board certifications.
- Prepared records for site visits and file audits.
- Obtained NPI numbers for providers and facilities and updated existing profiles.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Conducted performance reviews and provided feedback to managers on employee performance.
Medical Department Representative
Navy Operational Support Center, Great Lakes
05.2002 - 06.2005
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Educated clients on proper use of products and systems.
- Prepared and presented supplementary learning material to support structured lessons.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Used personal protective equipment correctly to protect coworkers and patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Packaged and shipped specimens to central lab daily.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Reviewed patient records for accuracy and completeness.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Verified patients' identification for proper sample collection.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Verified proper storage and transportation of specimens to laboratories.
- Reviewed and processed requisitions for laboratory tests.
Education
Health Administration
American Military University
Tempe, AZAssociate of Science in Nursing
Delgado Community College
New Orleans, LAAssociate of Science in Nursing
Florida State College At Jacksonville
Jacksonville, FLAccounting And Business Management
Piedmont Virginia Community College
High School Diploma -
Charlottesville High School
Charlottesville, VA06.1995
Skills
- Employee Empowerment
- IT Department Leadership
- Institutional Effectiveness
- Constructive Feedback
- Inventory Accuracy
- Health Department Regulations
- Department Development
- Positive Reinforcement Strategies
- Standards of Excellence
- Inventory Audits
- Training Initiatives
- Goal Attainment
- Assignment Delegation
- Organizational Strengths
- Compliance Requirements
- Employee Performance Reviews
- Performance Goals
- Performance Tracking and Evaluations
- Creating Procedures
- Operational Efficiency
- Operational Planning
- Faculty and Staff Training
- Maintaining Clean Work Areas
- Program Monitoring
- Technical Proficiency
- Employee Coaching and Mentoring
- Collaborate Cross-Functionally
- Managing Operations and Efficiency
- Scheduling and Coordinating
- Administration and Reporting
Accomplishments
- Used Microsoft Excel and other microsoft products to develop inventory tracking spreadsheets, reports and development of lesson plans.
- Supervised team of fifteen staff members to provide exceptional care to personnel in a training environment.
- Collaborated with team of subject matter experts in the development of standard operating procedures for medical department.
- Achieved Joint Commission Accreditation of Healthcare Organizations by implementing organizational compliance for required performance standards to inspire and improve quality and safety for personnel attached to Naval Air Station Belle Chasse Louisiana.
- Managed, tracked and resolved over 1000 injury cases which resulted in personnel being awarded disability benefits from Veterans Affairs.
- As a Tactical Combat Casualty Care Instructor, I instructed 500 deploying personnel on combat lifesaving skills.
Timeline
Medical Department Head
United States Navy, Navy Reserve Center LA
04.2022 - Current
Regional Senior Enlisted Leader
Marine Logistics Group, Combat Logistics Regiment
03.2019 - 03.2022
Senior Medical Department Rep
2nd Battalion, 14th Marines
07.2015 - 02.2019
Senior Medical Department Rep
Navy Operational Support Center New London
07.2012 - 05.2015
Senior Medical Department Rep
Navy Operational Support Center, Quincy
12.2009 - 06.2012
Medical Department Head
Navy Operational Support Center, New Orleans
06.2007 - 12.2009
Medical Staff Services Specialist
Centralized Credentialing Privileging Directorate
06.2005 - 06.2007
Medical Department Representative
Navy Operational Support Center, Great Lakes
05.2002 - 06.2005
Health Administration
American Military University
Associate of Science in Nursing
Delgado Community College
Associate of Science in Nursing
Florida State College At Jacksonville
Accounting And Business Management
Piedmont Virginia Community College
High School Diploma -
Charlottesville High School
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