EVELYN BONE
Richmond,CA
Overview
8
8
years of professional experience
Work History
Practice Coordinator (PC2)
UCSF Health
Berkeley, CA
03.2025 - Current
- Check in approximately 200 patients daily in a high-volume, multi-specialty medical office.
- Facilitate front desk operations, including verifying patient demographics and insurance information, and processing co-payments.
- Provide patients with clear pre-consultation instructions, including requirements for imaging studies prior to orthopedic appointments.
- Upload imaging CDs and associated files to patient electronic health records
- Distribute and manage department-specific intake forms to ensure accurate and timely documentation.
- Scan and upload essential documents such as procedure consent forms, Release of Information forms, and Patient Authorization for Release forms into patient charts.
- Monitor and respond to in-basket messages from physicians and staff to ensure timely communication and workflow efficiency.
- Assist patients with scheduling follow-up appointments across various specialties, ensuring continuity of care.
- Berkeley Outpatient Center Specialty Care
Practice Coordinator (PC3)- Temp. Position
UCSF Health
Berkeley, CA
09.2024 - 03.2025
- Responsible for communal referral processing and communication between clinics, provider and all staff
- Responsible for day-to-day referral triage, administrative staff coverage and communications for OHNS specialties and providers
- Answer all incoming an outgoing call for OHNS and Audiology
- Handle all OHNS admin task including messages, faxes, and pools
- Handle all OHNS and Audiology patient registration
- Handle all outbound and inbound faxes for OHNS and Audiology.
- Manage and assist with all OHNS and Audiology authorization work queues - Both New patients and follow up's
- Process all incoming new patient referrals for OHNS
- Coordinate follow-up appointments and medical testing appointments for OHNS and Audiology
- Complete insurance verification for all appointments scheduled with OHNS
- Assist with provider template building and management as needed
- Assist in managing and coordinating surgeries for surgeons within multiple sites as needed.
- Otolaryngology & Audiology Berkeley Outpatient Center Specialty Care
Front Office Coordinator
Marin Health Network
Greenbrae, CA
08.2021 - 02.2024
- Greeted and checked in approximately 100 patients daily while overseeing front desk operations, including verifying personal information, checking insurance eligibility, and collecting co-pays.
- Answered and managed communications via multiline phone system, email, and in-basket messaging from physicians and staff.
- Scheduled patient appointments through MyChart and phone, following proper scheduling protocols.
- Triaged and responded to administrative front desk in-basket pool messages, ensuring prompt follow-up.
- Obtained pre-authorizations for scheduled procedures and specialty appointments.
- Performed comprehensive insurance verification for all scheduled patients.
- Processed incoming new patient referrals and ensured appropriate documentation and follow-up.
- Scanned and uploaded patient consent forms into electronic health records in a timely and accurate manner.
- Pended medical orders for physicians as needed, supporting clinical workflow and patient care planning.
Receptionist
Beauty Salon
Richmond, CA
08.2018 - 07.2021
- Welcomed customers and informed them of any promotions being offered for the week.
- Scheduled clients’ appointments
- Managed all hair stylist calendars/schedules
- Checked out clients and collect payments
Education
High School Diploma -
Leadership Public School
Richmond, CA06.2020
Skills
- Medical Insurance Authorization - Office, inpatient, and outpatient
- APEX software
- Microsoft Office: Word, Excel, and PowerPoint
- Appointment Scheduling
- Surgery Scheduling/ Authorizations – Inpatient & Outpatient
- Bilingual: Spanish
Timeline
Practice Coordinator (PC2)
UCSF Health
03.2025 - Current
Practice Coordinator (PC3)- Temp. Position
UCSF Health
09.2024 - 03.2025
Front Office Coordinator
Marin Health Network
08.2021 - 02.2024
Receptionist
Beauty Salon
08.2018 - 07.2021
High School Diploma -
Leadership Public School