Evelyn Boyd
Black or African American,TX
Summary
Seasoned professional in executive management known for high productivity and efficient task completion. Skilled in strategic planning, financial oversight, and team leadership. Excel in communication, problem-solving, and adaptability to drive organizational success.
Overview
8
8
years of professional experience
Work History
CEO
EPB Clearing Depo LLC
Plano, Texas
03.2024 - Current
- Managed executive team members to ensure successful execution of projects in a timely manner.
- Created and maintained relationships with key stakeholders, including customers, suppliers, government agencies, and other industry partners.
- Developed and implemented strategic business plans to increase company profitability.
Customer Service Support
Gouldin Technologies
Carrollton, Texas
01.2024 - 02.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Customer Service Support
Gouldin Technologies
Carrollton, TX
01.2023 - 08.2023
- Provided customer service support by answering questions about the facility's services.
- Provided customer service support for program participants.
- Provided customer service support to tenants regarding their inquiries and concerns.
- Provided customer service support by responding promptly to inquiries from internal customers.
Customer Service Representative
Transamerica Life Insurance / Tata Consulting Serv
Plano, Texas
10.2018 - 12.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Customer Service Representative
North Texas Tollway Authority / faneuil
Plano, Texas
06.2016 - 02.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
Graduation Certificate - Cosmotology
Baldwin's Beauty School
Austin, TX05-1989
High School Diploma -
Killeen High School
Killeen, TX05-1987
Skills
- Operational Excellence
- Inspirational leadership
- Systems Organization
- Crisis Management
- Stakeholder Management
- Strategic Planning
- Human Resources
- Financial Management
- Time management abilities
- Effective Communicator and Public Speaker
- Goal Setting
- Teamwork and Collaboration
- MIssion and Vision
- Appointment Scheduling
- Paperwork Processing
- Complaint resolution
- Account updating
- Scheduling
- Inbound and Outbound Calling
- Data Collection
- Product Knowledge
- Data Entry
- Information Security
- Research
- Positive and professional
- Customer Relations
- 10-Key
- In-store support
- Customer Education
- Customer Relationship Management (CRM)
- Product Promotion
- Payment Processing
- Office equipment proficiency
- Documentation
- Typing 60 WPM
- Credit card payment processing
- Problem Resolution
- Call Center Operations
- Document Control
- Complaint Handling
- Microsoft Outlook
- Microsoft Office expertise
- Account Management
- Dispute Resolution
- High-energy attitude
- Clerical Support
- Technical Support
- Problem-solving abilities
- Receiving support
- De-Escalation Techniques
- Tactful and diplomatic
- Quality Control
Affiliations
- I am a comedy writer by nature,
- I've been involved in politics since 2020 and am actively seeking to promote my favorite candidate to an eventual White House ballot
- I play the cornet
- I am still promoting my small business in my spare time, but I'm not sure that I want to continue.
Websites
References
References available upon request.
Timeline
CEO
EPB Clearing Depo LLC
03.2024 - Current
Customer Service Support
Gouldin Technologies
01.2024 - 02.2024
Customer Service Support
Gouldin Technologies
01.2023 - 08.2023
Customer Service Representative
Transamerica Life Insurance / Tata Consulting Serv
10.2018 - 12.2022
Customer Service Representative
North Texas Tollway Authority / faneuil
06.2016 - 02.2018
Graduation Certificate - Cosmotology
Baldwin's Beauty School
High School Diploma -
Killeen High School