Evelyn Buffkin

• Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Supervised lifecycle processes pertaining to IT framework.
• Oversaw application of various systems for software, hardware and information preservation.
• Recommended hardware and software acquisitions to help users assess needs and justify equipment and services.
• Communicated relevance of organizational goals, policies and procedures to IT department staff.
• Delivered products to customer locations on time.
• Modified existing software systems to enhance performance and add new features.
• Collaborated with others to discuss new opportunities.
• Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
• Maintained schedule of class assignments to meet deadlines.
• Completed day-to-day duties accurately and efficiently.
• Worked with cross-functional teams to achieve goals.

• My primary role was the Product Owner for the Facilities and Access Management Team.
• Acted as the primary point of contact during Manager’s extended leave & eventual resignation including meetings, approving changes for CAB and gathering financial information for Director. Heavily involved in National IT projects for various ministries throughout the organization.
• Engaged vendors and managed Business Owners for application installations, upgrades, and maintenance to keep the system compliant and stable.
• Manage the software lifecycle for application portfolio. Provide fiscal estimates for portfolio maintenance.
• Created and maintained documentation for system support and configuration.
• Provided vendor management across a diverse application portfolio.
• Collaborated with Finance teams for projects and operational budgets.
• Participated in on-call support rotation for o
• Documented best practices for future reference when building similar applications.
• Conferred with clients regarding information processing or computation needs.
• Managed the deployment of software updates across multiple platforms.

• Coordinated communications between patients, billing personnel and insurance carriers.
• Reviewed account information to confirm patient and insurance information is accurate and complete.
• Coordinated with other supervisors, combining group efforts to achieve goals.
• Delegated work to staff, setting priorities and goals.
• Guided employees in handling difficult or complex problems.
• Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
• Managed day-to-day operations of the medical billing team including setting goals, assigning tasks.
• Applied HIPAA privacy and security regulations while handling patient information.
• Resolved customer complaints or answered customers' questions.
• Provided feedback, instruction, and development guidance to help others excel in their current and future positions.

• Responsible for training new associates on the functionality of an electronic medical record system called Athena.
• Developed training materials for offices to enhance their daily productivity.
• Responsible for running weekly & monthly reports to track progress and financial status for each primary care location.
• Responsible for enforcing the goals set forth by my Ministry Service Leader.
• Expected to travel to offices to provide one-on-one training for associates.
• Traveled to new offices in various states to help implement new electronic medical record system.

• Reviewed claims prior to submission to determine accuracy and completeness.
• Coordinated communications between patients, billing personnel and insurance carriers.
• Reviewed account information to confirm patient and insurance information is accurate and complete.
• Assisted with the development of policies and procedures related to medical billing operations.
• Contacted insurance providers to verify insurance information and obtain billing authorization.
• Ensured compliance with HIPAA regulations by implementing privacy protocols throughout the organization.
• Completed and submitted appeals for denied claims.
• Guided employees in handling difficult or complex problems.
• Recruited, interviewed and selected employees to fill vacant roles.
• Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
• Managed day-to-day operations of the medical billing team including setting goals, assigning tasks.
• Applied HIPAA privacy and security regulations while handling patient information.
• Collaborated with physicians, coders, and other staff to ensure accuracy of patient records.
• Resolved customer complaints or answered customers' questions.
• Submitted appeals using provider portals and phone communication.
• Leveraged EMR software to post payments received for medical services.
• Primary decision maker regarding distributing work assignments to the billing department.
• Effectively communicated with leaders of management and other departments on the status of the monthly financials.
• Responsible for completing end of month reports and training new hires on the end of month procedures as well.
• Managed monthly closeout procedures and ensured original control sheets were secured prior to leaving each day.
• Handled timekeeping.
• Posted payments, followed up on outstanding AR, issued refunds, and handled patient complaints.
• Responsible for adequately staffing the department at all times.
• Worked front end edits out of the system & also worked edits from the clearinghouse.
• Created the work schedule each month & rotating duties among employees.
• Ran end of month reports for the Practice Manager and hospital finance.

Clinical Informatics

• Maintained up-to-date knowledge of industry standards and best practices in relation to clinical informatics systems.
• Identified needs of customers promptly and efficiently.
• Completed day-to-day duties accurately and efficiently.
• Worked with cross-functional teams to achieve goals.
• Modified existing software systems to enhance performance and add new features.

Medical Records

• Monitored incoming faxes and emails for new requests and routed them accordingly.
• Established strong relationships with external vendors who provide services related to medical records management.
• Responded to phone inquiries from patients, physicians and other healthcare providers regarding medical records status.
• Met needs of physicians and other treating team members with timely retrievals of patient medical records.
• Reviewed and processed electronic health record requests from insurance companies, attorneys and other third-party entities.

• Delegated daily tasks to team members to optimize group productivity.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Resolved escalated customer complaints or queries promptly and efficiently.
• Monitored team progress and enforced deadlines.
• Kept work areas clean, neat and free of safety hazards to maximize efficiency.
• Assigned projects and distributed tasks to team members as per area of expertise.
• Trained new staff in relevant processes and procedures.
• Offered training and support to keep team members motivated and working toward objectives.
• Put together a comprehensive manual for department responsibilities, system instructions and end of month procedures
• Ensured compliance with company policies and procedures throughout the team.
• Provided support to junior staff during peak periods of workloads.

• Submitted claims to insurance companies.
• Processed invoice payments and recorded information in account database.
• Expedited payments by verifying accuracy and currency of vendor information.
• Input statement information, reconciled accounts and resolved discrepancies.
• Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
• Developed strong professional rapport with vendors and clients.
• Responded to customer inquiries regarding billing issues over the phone or through email correspondence.
• Conducted regular reviews of A and R aging report, taking appropriate action as needed on past due accounts.
• Collected, posted and managed patient account payments.
• Researched and processed appeals of denied claims in a timely manner.
• Ensured compliance with HIPAA regulations when handling confidential patient information.
• Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
• Processed insurance payments and refunds, updating account information as needed.

• Submitted claims to insurance companies.
• Processed invoice payments and recorded information in account database.
• Expedited payments by verifying accuracy and currency of vendor information.
• Input statement information, reconciled accounts and resolved discrepancies.
• Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
• Developed strong professional rapport with vendors and clients.
• Responded to customer inquiries regarding billing issues over the phone or through email correspondence.
• Conducted regular reviews of A and R aging report, taking appropriate action as needed on past due accounts.
• Collected, posted and managed patient account payments.
• Researched and processed appeals of denied claims in a timely manner.
• Ensured compliance with HIPAA regulations when handling confidential patient information.
• Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
• Processed insurance payments and refunds, updating account information as needed.