Evelyn Canela Torres
Compton,CA
Summary
Dynamic and results-oriented professional with extensive experience in customer service and sales, notably at Yum Yum Donuts. Demonstrated expertise in cash handling and upselling strategies, coupled with a strong work ethic and a customer-focused mindset. Proven track record of enhancing customer satisfaction and contributing to team goals, showcasing reliability and organizational skills.
Overview
3
3
years of professional experience
Work History
Salesperson
Paramount Swap Meet
11.2020 - 01.2022
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Coached new hires on sales techniques, contributing to their development as successful team members.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Met existing customers to review current services and expand sales opportunities.
- Contributed to team objectives in fast-paced environment.
- Monitored service after sale and implemented quick and effective problem resolutions.
Port Town Cleaners
Receiving & Production / Tagging Clothes
San Pedro, CA
01.2022 - 04.2022
- Helped maintain an up-to-date database of product information through diligent monitoring and updating of tags as needed.
- Collaborated with team members to establish a streamlined workflow, resulting in improved productivity and timely deliveries.
Cashier Assistant Manager
Winchell's Donut House
10.2023 - 03.2024
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
- Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
- Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
- Built positive relationships with customers to increase repeat business.
- Organized backroom storage areas for easier product retrieval during restocking activities, ultimately reducing downtime between tasks.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
- Monitored sales transactions for accuracy, upholding company policies regarding discounts, returns, and exchanges.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Collaborated with store manager to develop promotional strategies that boosted sales revenue.
- Monitored areas for security issues and safety hazards.
- Mentored new cashiers, leading to higher retention rates and increased team performance.
- Responded quickly to safety hazards or potential security breaches, protecting both employees and customers from harm.
- Supported store manager in achieving target metrics by actively promoting upsell opportunities at checkout counters.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Raised property accuracy and accountability by creating new automated tracking method.
Customer Service Associate Cashier
Yum Yum Donuts
12.2023 - 05.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
- Efficiently managed register functions such as opening/closing procedures, drawer audits, and cash handling best practices.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with product selection, providing knowledgeable recommendations based on individual needs.
- Maintained a clean and organized work space, ensuring a positive environment for both customers and colleagues.
- Restocked and organized merchandise in front lanes.
- Trained new employees in cashier procedures and company policies, promoting a consistent customer experience across all team members.
- Collaborated with team members to maintain adequate inventory levels, contributing to optimal store operations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
Education
Currently A Senior
Manuel Domínguez High School
Compton, CASkills
- Strong Work Ethic
- Reliability and punctuality
- Upselling strategies
- Team player mentality
- Cash handling expertise
- Customer-focused mindset
- Customer Service
- Customer Satisfaction
- Merchandise Restocking
- Telephone management
- Positive and professional
- Cleaning and sanitizing
- Time Management
- Reliable and Responsible
- Adaptable and Flexible
- Organizational Skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Associate Cashier
Yum Yum Donuts
12.2023 - 05.2024
Cashier Assistant Manager
Winchell's Donut House
10.2023 - 03.2024
Port Town Cleaners
Receiving & Production / Tagging Clothes
01.2022 - 04.2022
Salesperson
Paramount Swap Meet
11.2020 - 01.2022
Currently A Senior
Manuel Domínguez High School
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