EVELYN CANO
Edinburg,TX
Summary
Flexible with wide range of hands-on experience. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Self-motivated and true team player.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Assistant Manager/ Operations Coordinator
Traya Staffing Solutions
11.2021 - 07.2022
- Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies
- Arrange conference, meeting, or travel reservations for office personnel
- Establish work procedures or schedules and keep track of the daily work of clerical staff
- Supervise other clerical staff and provide training and orientation to new staff
- Prepare conference or event materials, such as flyers or invitations
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Create, maintain, and enter information into databases
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
- Managed HR with another individual
- Enhanced employee management by developing schedules, tracking time and administering payroll.
- Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.
Key Holder Manager
Dollar General
07.2022 - 07.2022
- Keep records of purchases, sales, and requisitions
- Clean shelves, counters, and tables
- Bag or package purchases and wrap gifts
- Exchange merchandise for customers and accept returns
- Inventory stock and requisition new stock
- Sell or arrange for delivery, insurance, financing, or service contracts for merchandise
- Authorize payment of invoices or return of merchandise.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Customer Service Representative
Maximus Call Center
09.2022 - Current
- Tactfully handles confrontational or stressful interactions with the public
- Collected and analyzed customer information to prepare product or service reports.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Associate of Arts - Criminal Justice
SOUTH TEXAS COLLEGE
McAllen, TXHigh School Diploma -
Idea Public Schools
Edinburg, TXSkills
Communication
Patience
Microsoft (Excel, PP, Word)
Administrative support
Technical Support
Stocking and replenishing
Complaint resolution
Timeline
Customer Service Representative
Maximus Call Center
09.2022 - Current
Key Holder Manager
Dollar General
07.2022 - 07.2022
Assistant Manager/ Operations Coordinator
Traya Staffing Solutions
11.2021 - 07.2022
Associate of Arts - Criminal Justice
SOUTH TEXAS COLLEGE
High School Diploma -
Idea Public Schools