EVELYN CARPENTER
Midlothian,United States
Summary
Experienced in cultivating strong communication and organizational skills within a classroom setting. Seeking to transition into a new field. Consistently demonstrated ability to support educational goals and effectively manage classroom activities throughout academic journey. Keen eye for detail and passion for fostering growth. Eager to leverage transferable skills in dynamic and collaborative work environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Teacher
Creative Learning Center
11.2023 - Current
- Worked with the assigned teacher to develop a schedule for the day.
- Assisted in the classroom with children as needed (e.g., changing diapers or assisting with potty needs, interacting with children during center play and for projects, etc).
- Assisted the teacher in creating a respectful atmosphere by using a calm, positive tone of voice.
- Engaged with children in frequent interactions that model and instruct children in positive social behaviors.
- Maintained constant awareness of group dynamics and individual child behaviors and intervened as needed if the teacher was not available.
- Assisted with cleaning room as needed – sweeping, washing tables, disposing of diapers, etc.
- Provided reasonable support for teachers for tasks such as collecting supplies, bulletin boards, copying, etc.
Customer Relations and Product Manager
TopQuote LLC
02.2022 - 11.2023
- Directed and managed the progression of projects, collaborating with various departments to ensure seamless and efficient communication
- Formulated a tailored training curriculum for a Software as a Service (SaaS) product, using Camtasia to adeptly record and edit instructional materials
- Orchestrated the onboarding process for new clientele by creating comprehensive scripts, integrating graphics, and implementing voice-over narrations
- Systematically arranged and coordinated instructional sessions for clients to gain insight into the product’s functionality
- These tutorials featured in-depth elucidations of the product’s capabilities and software attributes
- Engaged in one-on-one consultations with clients to address feature requests and resolve queries
- Facilitated productive communication with the development team to accommodate feature adjustments in response to user feedback
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
Patient Service Representative
Accessia Health
05.2021 - 02.2022
- Manage incoming calls from various sources, providing exceptional service
- Utilize HIPAA procedures to verify caller identity before disclosing sensitive information
- Update and maintain accurate patient and provider information in the database
- Effectively communicate program criteria to callers, guiding them through web portals
- Document all interactions meticulously in the patient database for continuity of service
- Process data entry of patient-specific information, ensuring completeness and accuracy
- Validate and request additional information from patients and medical providers as needed
- Initiate correspondence with patients and providers for assistance requests and payments
- Verify continued eligibility for active patients in accordance with program guidelines
Assistant Site Supervisor
YMCA
09.2019 - 02.2022
- Established meaningful connections with children and their families within the program, fostering an enriching environment for engagement and guidance
- Prioritized the safety of children in every aspect of the program, diligently ensuring that counselors received comprehensive training and ongoing support to maintain safety standards and enhance their confidence in the process
- Formulated and supervised a daily itinerary for counselors, equipping the team with the necessary resources for their success
- Conducted extensive communication with parents, extending invitations for one-on-one meetings to address inquiries about the program and its activities, while consistently keeping them informed about their child’s experiences in the program
Education
Associate of Applied Science - Early Childhood Development
J Sargent Reynolds
05-2024
High School Diploma -
Midlothian High School
06.2015
Skills
- Microsoft Office
- Critical Thinking
- Written and Oral Communication
- Problem-Solving
- Teamwork
- Multitasking
- Leadership
- Small group instruction
- Customer Service
- Learning support
Certification
- Career Studies Certificate with a major in Early Childhood Education
- December2022
Timeline
Assistant Teacher
Creative Learning Center
11.2023 - Current
Customer Relations and Product Manager
TopQuote LLC
02.2022 - 11.2023
Patient Service Representative
Accessia Health
05.2021 - 02.2022
Assistant Site Supervisor
YMCA
09.2019 - 02.2022
- Career Studies Certificate with a major in Early Childhood Education
- December2022
Associate of Applied Science - Early Childhood Development
J Sargent Reynolds
High School Diploma -
Midlothian High School
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