Evelyn Carrasco Perez
Ventura,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Gifted at working with all types of customers. Positive nature with excellent people skills.
Overview
11
11
years of professional experience
Work History
Client Relations Representative
BENDPAK
Santa Paula, USA
07.2019 - 03.2021
- Deal directly with domestic customers either by telephone or electronically
- Keep up to date with product and service changes as they occur
- Process orders, forms, applications, and request
- Handle and resolve customer issues
- Direct request and unresolved issues to the designated department or manager
- Keep records of customer interactions and transactions
- Familiar with freight carriers and shipping processes
- Act as a backup, be part of, and answer all over-flow phone queues
- Input parts orders
- Enter all warranty registrations
- Assist Customer Service with miscellaneous emails and inquiries
Administrative Assistant
PROMEX TAX
San Jose, USA
01.2010 - 04.2018
- Greeting clients
- Answering phone calls
- Meeting goals toward the company by seeing a large quantity of clients through the day and submitting all reports to the Internal Revenue Service
- Maintaining client files and database
- Assisting in the marketing & promotion of company in order to build more clientele
- Able to implement ideas in making work more efficient
- Facilitate weekly staff meetings
- Overall office keeping: maintaining the inflow and outflow of goods (food, paper, pens, notepads, etc.)
Education
Associate of Arts -
Ventura Community College
05-2022
High School Diploma -
CalPac Charter School
06-2012
Clinical Psychology
California State University Channel Islands
Skills
- Writing and communication skills
- Interpersonal effectiveness
- Presentation delivery
- Organizational proficiency
- Task prioritization
- Pressure resilience
- Microsoft Office proficiency
- Customer service expertise
- Administrative support experience
- Independent and team collaboration
- Goal orientation
- Self-motivation
- Bilingual proficiency in Spanish
- Data entry accuracy
- Client relationship management
- Office administration skills
- Time management strategies
- Problem-solving abilities
- Team collaboration and building
- Account management updates
- Schedule coordination
References
References available upon request.
Timeline
Client Relations Representative
BENDPAK
07.2019 - 03.2021
Administrative Assistant
PROMEX TAX
01.2010 - 04.2018
Associate of Arts -
Ventura Community College
High School Diploma -
CalPac Charter School
Clinical Psychology
California State University Channel Islands
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