Evelyn Castillo
Providence,RI
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Resident Service Coordinator
McAuley Village
Providence, RI
08.2023 - Current
- Provided direct support to residents with medical, housing, and social services needs.
- Conducted home visits to assess resident's living conditions and identify potential service opportunities.
- Developed individualized service plans for each resident based on assessment results.
- Coordinated referrals to appropriate community-based organizations and agencies.
- Maintained detailed records of all contacts with clients including progress notes, assessments reports, treatment plans and discharge summaries.
- Educated residents on rights and responsibilities within the facility as well as landlord and tenant laws governing rental agreements.
- Advised tenants on tenant rights and regulations regarding leases and rental agreements.
- Ensured that all necessary paperwork is completed accurately and timely prior to move-in day.
- Responded promptly and professionally to any complaints from tenants regarding maintenance issues or other concerns.
- Created a welcoming environment by greeting visitors warmly and providing prompt service.
- Established relationships with various community partners and vendors who can provide services or goods beneficial to our clients.
Customer Service Representative
Ira Green, Inc.
Providence, RI
09.2021 - 06.2023
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Set up and activated customer accounts.
Quality Control Technician
Taylor Farms
North Kingstown, RI
08.2020 - 02.2021
- Performed visual and dimensional inspections of components, assemblies, and products to ensure compliance with customer specifications.
- Monitored production processes for quality control purposes, ensuring that all work is completed according to established standards.
- Evaluated product performance by conducting tests such as functional testing, stress testing, and burn-in testing.
- Utilized a variety of measuring instruments including calipers, micrometers, gauges and other precision tools.
- Maintained accurate records on product inspection results and reported findings to management team.
- Developed corrective action plans when needed to resolve quality issues.
- Inspected incoming material for conformity to established requirements prior to acceptance into inventory.
- Analyzed data collected during the inspection process in order to identify trends or patterns related to product defects or malfunctions.
- Generated reports detailing inspection results for internal tracking purposes as well as external reporting requirements.
Administrative Assistant
Falvey Linen & Uniform Supply Inc
Cranston, RI
04.2016 - 10.2019
- Liaised between internal and external stakeholders to provide updated project status and performance reports
- Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service
- Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction
- Prepared packages for shipment by generating invoices and setting up courier deliveries
- Organized and maintained filing and document management systems by coordinating, archiving and purging files
- Increased accuracy by verifying data while processing incoming and outgoing checks and wire transfers
- Entered invoice data into company database and updated details including customer contacts and delivery dates to keep information current.
Service Intake Coordinator
South Providence Neighborhood Ministries
Providence , RI
03.2013 - 02.2016
- Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
- Provided information and resources to individuals, families, and groups seeking assistance.
- Met regularly with clients to review progress towards established goals and objectives.
- Developed strategies to assist clients in overcoming barriers that impede successful outcomes.
- Provided education about available services, benefits, rights, responsibilities, risks and benefits of treatment options.
- Adhered to confidentiality guidelines when handling sensitive information about clients.
- Maintained accurate records of client intakes in electronic database system.
- Developed individualized service plans for each resident based on assessment results.
- Coordinated referrals to appropriate community-based organizations and agencies.
Education
High school diploma or GED -
Providence Skills Center
01.2008
Skills
- QuickBooks
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Issue Resolution
- Case Planning
- Decision-Making
Additional Information
Currently I am enrolled at College Unbound spring 2021. I am also working on a project that includes helping low income families know the importance of good credit, how to obtain and maintain it, and the importance of life insurance.
Timeline
Resident Service Coordinator
McAuley Village
08.2023 - Current
Customer Service Representative
Ira Green, Inc.
09.2021 - 06.2023
Quality Control Technician
Taylor Farms
08.2020 - 02.2021
Administrative Assistant
Falvey Linen & Uniform Supply Inc
04.2016 - 10.2019
Service Intake Coordinator
South Providence Neighborhood Ministries
03.2013 - 02.2016
High school diploma or GED -
Providence Skills Center
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