Evelyn C. Diaz
Doral,USA
Summary
Dynamic and results-driven Executive Leader with 20+ years of experience in operations,team building, logistics, and business management across private enterprise and government contracts. Proven success in multi-site operations, P&L optimization, and revenue acceleration. Recognized for building high-performance teams, implementing scalable systems, and delivering consistent growth. Bilingual (English/Spanish) with strong business acumen, client relations expertise, and a people-first leadership style.
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Overview
27
27
years of professional experience
1
1
Certification
Work History
General Manager
PAR Miami Corp – ProHygiene Franchise
12.2017 - 07.2025
- Directed multi-county franchise operations (Miami-Dade, Broward, Palm Beach) ensuring service excellence and financial growth.
- Increased monthly invoicing 25% over budget and maintained receivables 20% above target for consecutive years.
- Achieved 50% sales growth in one semester and doubled sales in 3 months through data-driven marketing and team leadership.
- Expanded staff from 10 to 25 employees; managed end-to-end recruiting, onboarding, and development programs.
- Oversaw ADP payroll, commissions, and compliance with insurance and labor regulations.
- Awarded the 2024 Antonio Llopies Award for Best Regional Operational Performance.
- Implemented the Scaling Up framework, boosting efficiency, culture, and leadership alignment.
- Maintained 100% KPI compliance and streamlined logistics across three counties to reduce costs.
Director of Operations
Kelly Janitorial Systems, Inc.
05.2014 - 09.2017
- Supervised 100+ employees across multiple commercial contracts; improved retention and service delivery.
- Led bidding, RFPs, and contract negotiations securing new long-term accounts.
- Managed budgets, payroll, and inventory while optimizing field operations and workforce allocation.
- Reduced turnover by improving hiring standards, onboarding, and training programs.
- Collaborated with senior leadership on P&L reviews and operational audits.
General Manager
GPR International Cargo, Inc.
11.2002 - 04.2014
- Directed air and ocean freight logistics, documentation, and client relations for import/export operations.
- Ensured cost control, compliance, and on-time delivery across domestic and international markets.
- Strengthened customer satisfaction and developed new business with key accounts.
International Sales Manager
Pillowtex Fieldcrest Cannon Corp.
01.1999 - 01.2002
- Managed international sales across Latin America, Mexico, and Canada.
- Expanded distributor networks and grew annual sales volume through targeted market penetration.
- Trained and led regional sales teams to exceed performance metrics.
Education
Associate Degree - Marketing and Advertising
Instituto Superior Universitario de Mercadotecnia (ISUM)
Skills
- Leadership & Management: Strategic Planning, Executive Leadership, Cross-Functional Team Building, Performance Coaching, Organizational Development
- Operations & Finance: Budgeting, Cost Control, P&L Management, Logistics Coordination, Process Improvement, Vendor & Client Relations
- Business Development: B2B Sales, Customer Retention, KPI Management, Contract Negotiation, Market Expansion, Client Acquisition
- Staffing & HR: Recruiting, Training, Employee Engagement, Payroll & Benefits Administration (ADP), Compliance, Workers’ Comp Management
- Technical Proficiency: Microsoft Office Suite, QuickBooks, CRM Systems, Digital Marketing Tools
Accomplishments
- Supervised team of 22 staff members.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Marketing - Implemented marketing strategies which resulted in 25% growth of customer base.
- Used Microsoft Excel to develop inventory tracking procurement system
- Achieved 97% KPI's by completing Operational tasks with accuracy and efficiency.
Certification
- Scaling Up / Rockefeller Habits Leadership Program (2022–2025)
- High-Performance Teams & Positive Leadership – Attentive DR G Seminars (2019)
- Customer Service Excellence Seminar – El Salvador (2018)
- Metronome Business Growth App Certified User
Languages
English – Fluent
Spanish – Fluent
Timeline
General Manager
PAR Miami Corp – ProHygiene Franchise
12.2017 - 07.2025
Director of Operations
Kelly Janitorial Systems, Inc.
05.2014 - 09.2017
General Manager
GPR International Cargo, Inc.
11.2002 - 04.2014
International Sales Manager
Pillowtex Fieldcrest Cannon Corp.
01.1999 - 01.2002
Associate Degree - Marketing and Advertising
Instituto Superior Universitario de Mercadotecnia (ISUM)
Technical Skills
Microsoft Office Suite | QuickBooks | Adobe Lightroom | CRM & ATS Systems | ADP Payroll | Digital Marketing | Project Management | Process Automation
Antonio Llopis 2024 Operational Award, Buenos Aires - Argentina
- Community Engagement: Active member of the South Florida Hispanic Chamber of Commerce, participating in networking events that promote business collaboration and workforce development across Miami-Dade.
- Professional Interests: Passionate about leadership development, talent acquisition innovation, and mentoring young professionals entering the workforce.
- Projects: Currently leading the growth of RapidForce Staffing Solutions LLC, a direct-hire and HR outsourcing firm helping small and mid-sized businesses streamline recruitment and HR operations.
- Languages: Fluent in English and Spanish, with experience managing bilingual teams and cross-cultural business operations in the U.S. and Latin America.
- Technology Enthusiast: Early adopter of tech tools such as ATS, CRM, and digital marketing automation platforms to improve bisuness efficiency and data accuracy.
- Personal Interests: Enjoy photography, event coordination, and community volunteering—activities that reflect creativity, organization, and people-focused leadership.