Evelyn Cepeda Rodriguez
Shepherd,Tx
Summary
Dedicated Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Express Employment Professionals - FEMA Contract
10.2022 - 01.2023
- Customer service Representative Tier 2 for FEMA
- Registration intake
- Update application and provide status updates, answer registrants questions.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish -speaking customers.
- Provided language translation services for customer service inquiries.
House Parent
Today's Harbor for Children
02.2013 - 05.2020
- Maintained a safe and healthy environment for children to live, grow and learn.
- Reviewed clinical documentation to asses standards and quality of care.
- Mentored and coached students to foster positive relationships and encourage successful academic achievement.
- Monitored student behavior and responded to disciplinary issues in accordance with established policies.
Customer Service Representative
Inhance Technologies
06.2012 - 02.2013
- Provided information regarding products and services
- Inventory control
- Entered purchase orders.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Prepared invoices, reports, financial statements and other documents.
Customer Service Representative
O’Conner Packaging
01.2009 - 02.2013
- Handled the Frito Lay Account
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Medical Assistant
Chávez Medical Group
05.2003 - 05.2004
- Helped set up patients charts
- Verify insurance
- Confirm appointments
- Accept payment from patients.
Education
Medical Assisting Diploma -
National Institute of Technology
Houston, TX05.2003
Some college Credits -
San Jacinto College
Houston, TX01.2003
High School Diploma -
Galena Park High School
01.2002
Skills
- Order Entry
- Administrative Experience
- Inventory Control
- Customer service
- Front desk
- Bilingual (Fluent English and Spanish)
- Appointment Scheduling
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Express Employment Professionals - FEMA Contract
10.2022 - 01.2023
House Parent
Today's Harbor for Children
02.2013 - 05.2020
Customer Service Representative
Inhance Technologies
06.2012 - 02.2013
Customer Service Representative
O’Conner Packaging
01.2009 - 02.2013
Medical Assistant
Chávez Medical Group
05.2003 - 05.2004
Medical Assisting Diploma -
National Institute of Technology
Some college Credits -
San Jacinto College
High School Diploma -
Galena Park High School
Similar Profiles
Glorisel PadillaGlorisel Padilla
Bilingual Call Center Agent at FEMA, Express Employment ProfessionalsBilingual Call Center Agent at FEMA, Express Employment Professionals
Amy ArredondoAmy Arredondo
Customer Service Representative at Express Employment Professionals FEMA ProjectCustomer Service Representative at Express Employment Professionals FEMA Project
TREVOR WOODSTREVOR WOODS
Order Selector at Express Employment ProfessionalsOrder Selector at Express Employment Professionals