Evelyn Cepeda Rodriguez
Shepherd,Tx
Summary
Dedicated Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Express Employment Professionals - FEMA Contract
2022.10 - 2023.01
- Customer service Representative Tier 2 for FEMA
- Registration intake
- Update application and provide status updates, answer registrants questions.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish -speaking customers.
- Provided language translation services for customer service inquiries.
House Parent
Today's Harbor for Children
2013.02 - 2020.05
- Maintained a safe and healthy environment for children to live, grow and learn.
- Reviewed clinical documentation to asses standards and quality of care.
- Mentored and coached students to foster positive relationships and encourage successful academic achievement.
- Monitored student behavior and responded to disciplinary issues in accordance with established policies.
Customer Service Representative
Inhance Technologies
2012.06 - 2013.02
- Provided information regarding products and services
- Inventory control
- Entered purchase orders.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Prepared invoices, reports, financial statements and other documents.
Customer Service Representative
O’Conner Packaging
2009.01 - 2013.02
- Handled the Frito Lay Account
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Medical Assistant
Chávez Medical Group
2003.05 - 2004.05
- Helped set up patients charts
- Verify insurance
- Confirm appointments
- Accept payment from patients.
Education
Medical Assisting Diploma -
National Institute of Technology
Houston, TX05.2003
Some college Credits -
San Jacinto College
Houston, TX01.2003
High School Diploma -
Galena Park High School
01.2002
Skills
- Order Entry
- Administrative Experience
- Inventory Control
- Customer service
- Front desk
- Bilingual (Fluent English and Spanish)
- Appointment Scheduling
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Express Employment Professionals - FEMA Contract
2022.10 - 2023.01
House Parent
Today's Harbor for Children
2013.02 - 2020.05
Customer Service Representative
Inhance Technologies
2012.06 - 2013.02
Customer Service Representative
O’Conner Packaging
2009.01 - 2013.02
Medical Assistant
Chávez Medical Group
2003.05 - 2004.05
Medical Assisting Diploma -
National Institute of Technology
Some college Credits -
San Jacinto College
High School Diploma -
Galena Park High School
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