Evelyn Chapman
San Antonio,TX
Summary
Experienced administrative assistant with over 25 years of Administrative Assistance/Customer Service experience. Recognized as a leader in data entry, customer support, and office management. Skilled in fostering growth and positive change for the company and office team. Diligent and detail-oriented with advanced data entry skills. Demonstrates strong organizational and analytical skills in a fast-paced environment. Excellent communication and written skills honed in a managed care environment with provider information systems. Proficient in MS Word, Excel, Outlook, and PowerPoint. Adept at handling highly confidential information. Typing speed of 1100+ words per minute and 140 keystrokes per minute (Ten Key).
Overview
30
30
years of professional experience
Work History
Administrative Assistant
Ardurra
02.2023 - Current
- Perform general administrative and clerical duties as directed by management
- Handle multi-phone system and response to calls with program information, referrals, and direct when needed to the appropriate Intake Center Staff
- Greet the direct customers, clients, and visitors in a professional manner
- Coordinate with management meetings, trainings, reports, and special projects
- Participate in projects as assigned
- Ensure confidentiality of documents
- Maintain and organize files and reposts with a high degree of accuracy
- Create and edit documents using Microsoft Office
- Escalates issues to Management as necessary
- Performs other tasks as assigned
- Scanning, binding plans
- Create Tabulation forms for bidding purposes
- Run errands to FedEx, Post Office
Receptionist
Idea Public School
06.2017 - 02.2023
- Maintain copies of forms, events, and related information for the campus site and Idea Public Schools
- Cash Handling
- Complete onboarding I-9 information in the computer (DL & SS)
- Complete onboarding SB7 in Jobvit
- Create employee badges
- Register Students
- Go out on the field for recruitment events
- Coordinates/transfers student records to appropriate team member
- Answer phone calls by providing general information and/or connecting call to appropriate team
- Serves as a liaison between parents, students and team members
- Provides lead team support as needed
- Reconcile Office Depot, for Billing Clerk
- Get Monies ready for Dunbar (Cash truck)
- Keep Money logs regarding payments for CP events
- Exercise good judgment and excellent customer service
- Maintain/trouble shooting office equipment to include copiers, postage meters, fax machines, printers/schedule repairs for all equipment as needed
- Distribute mail to appropriate departments
- Problem solving
Administrative Assistant I
Asuragen
12.2013 - 06.2017
- Greet and assist vendors/visitors on the phone and in person/Operate paging/telephone system
- Talent Acquisition assistant (scheduling interviews through Outlook for new candidates, create New Hire packets, welcoming email)
- Fax distribution and file maintenance
- Mail distribution
- Maintain/trouble shooting office equipment to include copiers, postage meters, fax machines, printers/schedule repairs for all equipment as needed
- Meter readings
- Data entry
- Company meeting setting and arrangements/Manage catering & ordering
- Schedule and Maintain conference room and calendars
- Order office supply and maintain inventory
- Support duties for other departments/other duties as assigned
- Manage petty cash/Make Bank Deposits
- Assistance with expense reports
- Maintain Break room (stocking items for the morning & maintaining)
- Basic clerical functions (copying, filing, faxing, mailing, etc.)
- Fire Marshall (Lead group outside when fire/or Non fire alarm goes off)
- Manages central badge inventory for lost/forgotten security badges
- Library or Publication services
Receptionist
Asuragen
09.2013 - 12.2013
- Greet & assist visitors on the phone and in person
- Distribute incoming and outgoing mail, faxes, packages and deliveries
- Schedule and Maintain conference room calendars
- Maintain and order office supplies for stockroom
- Maintain office equipment to include copiers, postage meter, fax machines, printers
- Place lunch orders and reconcile expenses to P-card
- Update phone list and intranet
- Email companywide announcements
- Supply duties for other departments/other duties as assigned
- Basic Clerical Functions (copying, filing, faxing, mailing, etc.)
Program Technician II Data Entry
Maximus
06.2011 - 05.2013
- Validates confidential incoming data from image assembly and corrects if necessary
- Reviews and screens applications to verify expected eligibility status
- Performs application registration
- Processes supporting documentation and/or redetermination of multiple programs/Data Entry
- Uses designated work instructions to execute data entry tasks
- Administers the income verifications aspect of the CHIP program
- Process eligible CHIP applications who are screened by HHSC (deem Process authorize and validate compliance for specialty programs, ensuring key performance requirements are achieved)
- Determine eligibility for CHIP programs as well and evaluate applicants for Medicaid programs
- Consistently surpass monthly goal of 100% production and 97% quality
Education
Bachelors - Public Administration
Southern New Hampshire
08.2020
Associates - General Studies
Southern New Hampshire
05.2019
Certificate - Data Entry Secretarial
San Antonio Trade School
San Antonio, TX01.1989
High School Diploma -
Burbank High School
San Antonio, TX01.1989
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer and client relations
- Filing
- Critical thinking
- Strong problem solver
- Scheduling and calendar management
Accomplishments
In 2022 I was awarded employee of the month
Timeline
Administrative Assistant
Ardurra
02.2023 - Current
Receptionist
Idea Public School
06.2017 - 02.2023
Administrative Assistant I
Asuragen
12.2013 - 06.2017
Receptionist
Asuragen
09.2013 - 12.2013
Program Technician II Data Entry
Maximus
06.2011 - 05.2013
Associates - General Studies
Southern New Hampshire
Certificate - Data Entry Secretarial
San Antonio Trade School
High School Diploma -
Burbank High School
Bachelors - Public Administration
Southern New Hampshire
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