Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Dyes

Stockbridge,GA

Summary

Focused healthcare professional well-versed in promoting a healthy lifestyle by coordinating and supervising activities in alignment with client needs and abilities. Proven history of inspiring and fostering client well-being across several years of experience in related roles. Dedicated to serving unique needs of each client and improving quality of life.

Overview

15
15
years of professional experience

Work History

Solutions Specialist

Verizon
Seattle, Washington
01.2013 - 12.2014
  • Evaluated current processes and identified areas of improvement.
  • Documented customer interactions, outcomes, and feedback for future reference.
  • Identified customer needs and provided tailored solutions to meet them.
  • Ensured compliance with industry regulations during solution implementation.
  • Resolved customer complaints in a timely manner.
  • Made targeted product and service recommendations based on customer needs.
  • Evaluated productivity and employee performance to minimize process discrepancies.
  • Resolved customer account and billing problems.
  • Executed business plans and developed user-assistance documentation and product training for call center use.
  • Maintained positive working relationship with fellow staff and management.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.

Customer Service Representative

Global Solutions
Atlanta, GA
04.2021 - 10.2022
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Provided accurate information about products and services to customers.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Resolved customer complaints promptly and efficiently.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Adult Mental Health Case Manager

Lacey Adult Family Home
Lacey, Washington
10.2009 - 12.2014
  • Performed follow-up visits after discharge from a psychiatric hospitalization or other specialized service provider.
  • Attended court hearings as needed to provide testimony regarding client's condition or treatment plan.
  • Assessed client's mental health status and determined necessary interventions or changes in care plan.
  • Developed individualized treatment plans for clients based on clinical assessment, diagnosis, and prognosis.
  • Facilitated referrals to appropriate community resources such as housing, education, employment services.
  • Advised family members on how best to support the recovery process of their loved one.
  • Facilitated group therapy sessions focused on specific topics related to mental health recovery.
  • Provided crisis intervention services for individuals in need of immediate assistance.
  • Identified potential risk factors that could lead to relapse or hospitalization and developed strategies to prevent these occurrences.
  • Maintained accurate records of client interactions including progress notes and discharge summaries.
  • Assessed patients for risk of suicide attempts or harmful behavior toward others.
  • Counseled clients or patients individually or in group sessions to assist in overcoming dependencies, adjusting to life or making changes.
  • Prepared and maintained required treatment records and reports.

Personal Care Aide

Self Employed Services
Stockbridge , GA
11.2021 - Current
  • Conducted light housekeeping duties including laundry, vacuuming, dusting, and cleaning bathrooms.
  • Assisted clients with daily activities such as bathing, dressing, and grooming.
  • Prepared meals according to dietary specifications and assisted with feeding when necessary.
  • Acted as an advocate for the rights of patients while upholding all laws pertaining to patient confidentiality.
  • Educated families on proper techniques for caring for elderly loved ones.
  • Administered medications as prescribed by physician.
  • Monitored vital signs such as pulse rate, temperature, respiration rate, and blood pressure levels of clients in accordance with guidelines set forth by health care professionals.

Personal Assistant

Self Employed Services
Atlanta, GA
01.2014 - 12.2020
  • Organized travel arrangements, including flights, accommodations, and transportation.
  • Scanned documents into electronic format for storage in a secure database system.
  • Proofread documents for accuracy prior to submission to the executive team.
  • Prepared documents such as reports, presentations, agendas, and correspondence.
  • Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
  • Maintained confidential files related to personnel records or other sensitive information.
  • Organized personal and professional calendars with reminders for upcoming meetings and events.
  • Managed household inventory and maintenance schedules.
  • Organized work projects around client's house.

Education

Some College (No Degree) -

Green River Community College
Auburn, WA

Skills

  • Client documentation
  • Client safety and first aid
  • Compassionate client care
  • First aid and safety
  • Disability support
  • Case management
  • Behavioral management
  • Patient care
  • Dementia care
  • Behavior redirection
  • Meal preparation
  • Medication administration
  • Alzheimer's care
  • Bookkeeping
  • Administrative support
  • Multi-line phone proficiency
  • Strong problem solver
  • Budget management
  • Office administration
  • Office management
  • Office supplies management
  • Business administration

Timeline

Personal Care Aide

Self Employed Services
11.2021 - Current

Customer Service Representative

Global Solutions
04.2021 - 10.2022

Personal Assistant

Self Employed Services
01.2014 - 12.2020

Solutions Specialist

Verizon
01.2013 - 12.2014

Adult Mental Health Case Manager

Lacey Adult Family Home
10.2009 - 12.2014

Some College (No Degree) -

Green River Community College

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Kimberly Dyes