Evelyn Coleman
Jacksonville
Summary
Dynamic Certified Nursing Assistant with extensive experience at Jump Start Pediatrics, excelling in patient care and medical records management. Proven ability to enhance patient satisfaction through effective communication and meticulous documentation. Skilled in vital signs monitoring and HIPAA compliance, fostering trust and confidentiality in healthcare settings.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Jump Start Pediatrics
Jacksonville
08.2025 - Current
- Provide direct daily care for medically fragile pediatric patients in a clinical daycare setting
- Assist with feeding, including bottle feeding, special diets, and support with G-tube feedings under nurse supervision
- Monitor and record vital signs, oxygen levels, and patient status; report changes promptly to nursing staff
- Assist with positioning, transfers, and mobility using adaptive equipment and wheelchairs
- Support children with tracheostomies, oxygen therapy, and seizure disorders by observing and ensuring equipment safety
- Track intake and output, including feedings and diaper changes
- Maintain strict infection control by sanitizing equipment, toys, and care areas
- Participate in developmental play, sensory activities, and therapy-related exercises
- Provide emotional support and comfort to pediatric patients and their families
- Document care accurately in medical records
CNA/MEDICAL RECORDS DIRECTOR
The Rehabilitation Center at Palazzo
Phoenix
07.2022 - 08.2025
- Manage patient records, ensuring accuracy and compliance with HIPAA standards.
- Streamline chart preparation, reducing onboarding time and enhancing patient experience.
- Coordinate with healthcare teams for efficient record retrieval and transmission.
- Safeguard sensitive information, fostering trust and confidentiality.
- Provide clerical support, improving workflow and patient satisfaction.
- Coordinated with healthcare teams for timely retrieval and transmission of patient records, improving workflow efficiency.
- Executed meticulous filing and documentation processes, ensuring medical records are accurate, complete, and readily accessible.
- Evaluated patient record systems, identifying areas for improvement, resulting in enhanced data accuracy and streamlined access for healthcare providers.
- Implemented a new electronic filing system, leading to noticeable gains in record retrieval speed and overall patient care efficiency.
- Partnered with medical staff to refine chart preparation processes, significantly reducing onboarding time and elevating patient satisfaction.
- Provided training and support to staff on compliance protocols, fostering a culture of accuracy and confidentiality in patient record management.
PCA/MEDICAL RECORDS DIRECTOR
Desert Terrace Healthcare Center
Phoenix
06.2017 - 06.2022
- Manage patient records, ensuring accuracy and compliance with HIPAA standards.
- Streamline chart preparation, reducing onboarding time and enhancing patient experience.
- Coordinate with healthcare teams for efficient record retrieval and transmission.
- Safeguard sensitive information, fostering trust and confidentiality.
- Provide clerical support, improving workflow and patient satisfaction.
- Coordinated with healthcare teams for timely retrieval and transmission of patient records, improving workflow efficiency.
- Executed meticulous filing and documentation processes, ensuring medical records are accurate, complete, and readily accessible.
- Evaluated patient record systems, identifying areas for improvement, resulting in enhanced data accuracy and streamlined access for healthcare providers.
- Implemented a new electronic filing system, leading to noticeable gains in record retrieval speed and overall patient care efficiency.
- Partnered with medical staff to refine chart preparation processes, significantly reducing onboarding time and elevating patient satisfaction.
- Provided training and support to staff on compliance protocols, fostering a culture of accuracy and confidentiality in patient record management.
PATIENT CARE ASSISTANT
Banner University Medical Center
Phoenix
11.2014 - 05.2017
- Supported patient care, aiding daily activities and vital sign monitoring.
- Facilitated patient admissions and discharges, enhancing workflow efficiency.
- Collaborated with multidisciplinary teams across all hospital departments.
- Managed front desk operations and coordinated supply orders for OR and nurses.
- Handled ER psych holds, contributing to patient safety and care continuity.
- Maintained precise documentation of patient intakes and outputs, ensuring compliance with healthcare standards and improving care quality.
- Coordinated with nursing staff to manage patient admissions and discharges, streamlining processes and improving departmental workflow.
- Performed lab specimen collection and Accuchecks, ensuring accuracy that supported effective treatment plans and patient outcomes.
- Streamlined patient intake processes, significantly reducing wait times and enhancing overall patient satisfaction.
- Partnered with nursing staff to implement efficient discharge protocols, improving patient flow and reducing readmission rates.
- Monitored vital signs and documented patient data, ensuring compliance with healthcare regulations and supporting optimal care delivery.
PATIENT CARE TECHNICIAN
Roper Hospital
North Charleston
05.2014 - 10.2014
- Assisted RNs with clerical tasks, enhancing patient care efficiency.
- Updated patient records promptly, ensuring accurate documentation.
- Welcomed patients warmly, fostering a friendly environment.
- Supported rehabilitation efforts, contributing to patient recovery.
- Managed front desk operations, improving unit organization.
- Streamlined patient record updates, ensuring timely access to critical information and enhancing the efficiency of care delivery.
- Assisted nursing staff by executing clerical and patient care tasks, strengthening team dynamics and improving overall patient service.
- Monitored patient interactions at the desk, identifying trends that informed adjustments in service delivery, resulting in improved patient satisfaction.
- Greeted patients with a friendly demeanor, contributing to a welcoming atmosphere and enhancing the patient experience during their visits.
- Collaborated with nursing staff to execute patient care tasks, fostering teamwork and contributing to a positive care environment.
- Maintained accurate patient records and documentation, ensuring timely access to critical information and enhancing care delivery efficiency.
CNA CAREGIVER
Bewell Lutheran Hospice
Charleston
03.2012 - 04.2014
- Assisted patients with mobility and personal care, enhancing comfort and dignity.
- Monitored vital signs and reported changes, ensuring timely medical interventions.
- Maintained detailed patient records, facilitating effective communication with healthcare teams.
- Prepared and served meals according to dietary needs, promoting patient health.
- Administered medications as directed, supporting patient treatment plans.
REHABILITATION NURSE
HealthSouth
Charleston
04.2010 - 02.2012
- Monitor, record and report symptoms and changes in patients condition.
- Record patients medical information and vital signs.
- Modify patient treatment plans as indicated by patients responses and conditions.
- Consult and coordinate with health care team members to assess, plan, implement and evaluate patient care plans.
- Observe nurses and visit patients to ensure that proper nursing care is provided.
- Assisting the RN/LPN in completing tasks that support patient care activities and treatment.
- Ensure that department is kept clean and organized.
- Assist with equipment maintenance and cleaning of supplies.
- Completes patient care activities as assigned while promoting excellent patient satisfaction and outcome.
FOOD SERVICE SUPERVISOR
Hamby's Catering
Charleston
01.1987 - 01.2010
- Led food preparation for events, enhancing guest satisfaction and ensuring timely service.
- Managed inventory, reducing waste and maintaining ingredient availability.
- Trained staff, improving team performance and kitchen efficiency.
- Collaborated with event planners to customize menus, boosting client satisfaction.
- Fostered teamwork, promoting a positive work environment and exceptional service.
- Fostered a positive kitchen environment, promoting teamwork that resulted in improved service efficiency and staff morale.
- Developed and executed comprehensive training for new hires, streamlining kitchen operations and enhancing overall team performance.
- Streamlined food preparation processes, leading to timely service and significantly enhanced guest satisfaction at catered events.
- Implemented a new inventory management system, minimizing waste and ensuring optimal ingredient availability for seamless operations.
- Analyzed menu trends and collaborated with chefs to create tailored offerings, resulting in noticeable improvements in client satisfaction.
- Coordinated with event planners and kitchen staff to customize services, fostering strong relationships that elevated overall event success.
Education
CERTIFICATE -
Farrah's Beauty School
Charleston, SCHIGH SCHOOL DIPLOMA -
Goose Creek High School
Goose Creek, SCCNA CERTIFICATION -
Various Healthcare Institutions
CPR CERTIFICATION -
Various Healthcare Institutions
EKG CERTIFICATION -
Various Healthcare Institutions
BASIC PHLEBOTOMY CERTIFICATION -
Various Healthcare Institutions
MEDICATION TECHNICIAN CERTIFICATE -
Various Healthcare Institutions
Skills
- Patient Care
- Medical Records
- HIPAA
- Vital Signs
- EKG
- Phlebotomy
- CPR
- Microsoft Office
- Patient Assessment
- Documentation
- Clinical Support
- Healthcare
- Rehabilitation
- Care Planning
Certification
- CNA Certification, Various Healthcare Institutions
- CPR Certification, Various Healthcare Institutions
- EKG Certification, Various Healthcare Institutions
- Basic Phlebotomy Certification, Various Healthcare Institutions
- Medication Technician Certificate, Various Healthcare Institutions
Timeline
Certified Nursing Assistant
Jump Start Pediatrics
08.2025 - Current
CNA/MEDICAL RECORDS DIRECTOR
The Rehabilitation Center at Palazzo
07.2022 - 08.2025
PCA/MEDICAL RECORDS DIRECTOR
Desert Terrace Healthcare Center
06.2017 - 06.2022
PATIENT CARE ASSISTANT
Banner University Medical Center
11.2014 - 05.2017
PATIENT CARE TECHNICIAN
Roper Hospital
05.2014 - 10.2014
CNA CAREGIVER
Bewell Lutheran Hospice
03.2012 - 04.2014
REHABILITATION NURSE
HealthSouth
04.2010 - 02.2012
FOOD SERVICE SUPERVISOR
Hamby's Catering
01.1987 - 01.2010
CERTIFICATE -
Farrah's Beauty School
HIGH SCHOOL DIPLOMA -
Goose Creek High School
CNA CERTIFICATION -
Various Healthcare Institutions
CPR CERTIFICATION -
Various Healthcare Institutions
EKG CERTIFICATION -
Various Healthcare Institutions
BASIC PHLEBOTOMY CERTIFICATION -
Various Healthcare Institutions
MEDICATION TECHNICIAN CERTIFICATE -
Various Healthcare Institutions