Evelyn COLLI
Port Jefferson
Summary
Dynamic Operations Manager, with expertise in workflow implementation and team leadership. Proven ability to enhance client relationships and achieve operational excellence, resulting in notable improvements in quality and efficiency. Proficient in utilizing Microsoft Office tools for performance analysis and process optimization, ensuring superior service delivery standards.
Overview
11
11
years of professional experience
Work History
Area Client Service Representative
Ciox Health
Ronkonkoma
11.2018 - 08.2025
- Processed all medical record requests from multiple medical practices in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service
- Maintained knowledge of and enforced HIPAA regulations safeguarding patients right to privacy
- Traveled to doctors offices to pick up requests, scan paper charts, and work with doctors and staff to deliver desired results
Health Information Operations Manager
Datavant
08.2021 - 09.2024
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Built strong operational teams to meet process and production demands.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Developed and implemented operational procedures and work flows to ensure quality standards are met.
- Measured and reviewed performance via KPIs and metrics.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Worked directly with, and acted as a liaison to, key client stakeholders.
- Enforced federal, state, local and company rules for safety and operations.
Assistant Store Leader
Gamestop
Rocky Point
01.2016 - 10.2018
- Managed and trained a team in the use of electronics, execution of customer service, and problem solving
- Tested and diagnosed the condition of customers electronics, determined solutions for common issues, and walked customers through solutions
- Prepared sales floor with televisions and other electronics used to demonstrate how products function
- Key-holding position
- Oversaw and maintained an inventory appreciated at over $250,000
- Maintained on-hand cash supply including preparing deposits and executing counter-theft security practices
Senior Guest Advisor
Gamestop
Rocky Point
07.2014 - 01.2016
- Determined key issues with customer's electronics and suggested solutions
- Provided customers with one on one support guiding them through common problems
- Key-holding position
- Administered all opening and closing procedures including Point-of-Sale
- Facilitated quarterly, monthly, and weekly inventory counts
Education
Associate of Arts - Liberal Arts
Suffolk County Community College
Selden, NY, USA01.2014
Skills
- Workflow implementation and process optimization
- Team leadership
- Excellent written and verbal communication skills
- Inventory management experience
- Experienced computer background
- Client relationship management
- Experienced in using Microsoft Word, Excel, and Office programs
- Training
Activities
- 2018, Co-producer of Pathmaker's 'Weight of the World' album working with sound levels, recording equipment, and mixing audio tracks to achieve desired results.
- 2008-2019, Self-taught music editing with Logic Pro software.
- 2014-2015, Co-founder and Managing Editor of Trust in Play, covering video game news.
- 2010, Achieved the rank of Eagle Scout in The Boy Scouts of America.
Accomplishments
- Achieved the rank of Eagle Scout in The Boy Scouts of America - 2010
Affiliations
I self-compose Classical music in my personal time.
Play drums and co-write music in my band 'Pathmaker' and have released 2 full length albums along with an EP over the course of the last 8 years.
Websites
References
References available upon request.
Timeline
Health Information Operations Manager
Datavant
08.2021 - 09.2024
Area Client Service Representative
Ciox Health
11.2018 - 08.2025
Assistant Store Leader
Gamestop
01.2016 - 10.2018
Senior Guest Advisor
Gamestop
07.2014 - 01.2016
Associate of Arts - Liberal Arts
Suffolk County Community College
Similar Profiles
Takiyah VanPuttenTakiyah VanPutten
Lead Health Information Specialist at Ciox HealthLead Health Information Specialist at Ciox Health
Philip HinzPhilip Hinz
PRODUCT OWNER at CIOX HEALTHPRODUCT OWNER at CIOX HEALTH
Diana RodriguezDiana Rodriguez
EMR Team Lead at Ciox HealthEMR Team Lead at Ciox Health