Summary
Overview
Work History
Education
Skills
Timeline
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Evelyn Colzie

Riverdale,GA

Summary

Proven Customer Service Specialist, adept in conflict resolution and critical thinking, significantly enhanced customer loyalty at Spectra Energy. Excelled in high-stress situations, leveraging active listening and problem-solving skills to boost repeat business. Expert in call management and staff training, contributing to a positive service experience and team efficiency.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Spectra Energy
01.2022 - 09.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.

Front Desk Receptionist

Days Inn Hotel
07.2020 - 12.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.

Customer Service Representative

Amazon
05.2016 - 10.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

GED -

Youth Challenge Academy
Savannah, GA
03.2010

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Problem Resolution
  • Call center experience
  • Conflict Resolution
  • Complaint Handling
  • Client Relations
  • Scheduling
  • Call Management
  • Staff Training

Timeline

Customer Service Representative

Spectra Energy
01.2022 - 09.2022

Front Desk Receptionist

Days Inn Hotel
07.2020 - 12.2020

Customer Service Representative

Amazon
05.2016 - 10.2019

GED -

Youth Challenge Academy

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Evelyn Colzie