Evelyn Cortez
Santa Clara,CA
Summary
Dynamic customer service professional known for delivering exceptional support and driving customer satisfaction. Demonstrates strong analytical thinking and creativity to effectively address concerns and implement high-impact solutions. Proven ability to thrive in fast-paced environments while contributing to team success and organizational goals. Committed to continuous learning and innovation, ensuring the delivery of quality service at all times.
Overview
2
2
years of professional experience
Work History
Stylist Sales Associate/Cashier
Lovisa
Santa Clara, CA
11.2024 - 01.2025
- Restocked shelves with new merchandise as needed.
- Coordinated accessories to complete customer looks, enhancing overall styling effect.
- Delivered best-in-class stylist services to customers to build brand and drive business.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Informed customers about current sales, promotions, and special offers.
- Cleaned shelves, counters and tables to maintain organized store.
- Handled customer inquiries and complaints with professionalism, ensuring satisfaction.
- Answered customer inquiries regarding product features, pricing, and availability.
- Collaborated with team members to achieve sales targets and store objectives.
- Described merchandise and explained use, operation and care.
- Processed orders using POS system accurately and efficiently.
Laser Machine Operator
Sanmina
Santa Clara, CA
03.2023 - 03.2024
- Maintain accurate production records, including quantity, scrap rate, and downtime.
- Monitor machine performance, and adjust controls as needed to ensure finished product quality.
- Inspect finished products to ensure conformance with customer requirements and industry standards.
- Operate multiple pieces of equipment simultaneously, while maintaining a high degree of accuracy.
- Perform routine cleaning tasks on the machine and the surrounding area after each job run is complete.
- Collaborate closely with other departments, such as Quality Control and Maintenance, to ensure smooth operations.
- Data and documents are provided to be written and noted per customer specifications.
- Fit in between work hours, using time management and critical thinking to finish stacks quicker and more efficiently.
- Fix fiducial marks on PCBs for clearer detection.
- Independent work when co-worker(s) are away or absent.
- Microscope is used to find the correct coupon to continue the lasering process.
Education
High School Diploma -
Pinole Valley High School
Pinole, CA06-2022
Skills
- Production scheduling
- Time management
- Organization
- Teamwork
- Multitasking
- Independence
- Product safety
- Theft prevention
- Upselling strategies
- Team collaboration
- Decision-making
- Basic mathematics
- Loss prevention strategies
- Verbal and written communication
- Inventory and stocking
- Meeting sales goals
- Point of sale systems
- Customer assistance
- Positive customer engagement
- Relationship building
- Active listening
- Brand representation
- Appointment scheduling
Education and Training
other
Timeline
Stylist Sales Associate/Cashier
Lovisa
11.2024 - 01.2025
Laser Machine Operator
Sanmina
03.2023 - 03.2024
High School Diploma -
Pinole Valley High School
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