Evelyn Cottrell
Hopewell,Virginia
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
25
25
years of professional experience
Work History
Dispatch Supervisor
Melvin Hill Trucking LLC
08.2022 - Current
- Modernized communications systems to improve productivity, reliability and efficiency.
- Evaluated and adjusted over 100 routes based on daily needs, available workers, traffic hazards, and weather conditions.
- Generated reports to track deliveries and maintain proper records and documentation.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Communicated with customers to provide delivery updates and resolution.
- Directed dispatching, routing, and tracking of 3 fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Supervised team of 3 employees and provided training focused on maximizing overall performance.
- Supervised team of 3 employees and provided training focused on maximizing overall performance
Store Manager
Family Dollar
11.2017 - 12.2020
- Completed point of sale opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed inventory control, cash control, and store opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Managed over 50 customer calls per day, "Increased sales on a weekly basis.
Customer Service Supervisor
Family Dollar
02.2016 - 10.2016
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Coached employees through day-to-day work and complex problems.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Researched and corrected customer concerns to promote company loyalty.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Trained team members on new hotel services and products to support promotional efforts.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Completed bi-weekly payroll for 10 employees
Manager
Radio Shack Corporation
07.2003 - 02.2006
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
Shift Leader
Mc Donalds
06.1999 - 09.2002
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Completed cash and credit card transactions accurately using POS software.
Education
Master of Science -
University of Phoenix
Tempe, AZ10.2022
Skills
- Coaching and onboarding
- Positive communication skills
- Work Order Management
- Customer Service Management
- Partnership Building
- Operations Management
Timeline
Dispatch Supervisor
Melvin Hill Trucking LLC
08.2022 - Current
Store Manager
Family Dollar
11.2017 - 12.2020
Customer Service Supervisor
Family Dollar
02.2016 - 10.2016
Manager
Radio Shack Corporation
07.2003 - 02.2006
Shift Leader
Mc Donalds
06.1999 - 09.2002
Master of Science -
University of Phoenix
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