Evelyn Cottrell
Schertz
Summary
Results-driven healthcare and operations professional with over 15 years of experience spanning patient care, staffing coordination, customer service, and leadership roles. Proven ability to manage high-volume environments, coordinate teams, resolve complex issues, and maintain regulatory compliance. Experienced in healthcare administration, scheduling, performance management, and direct patient support. Adept at working independently, mastering new systems quickly, and delivering high-quality service in fast-paced settings.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
CNA
Silvertree Nursing & Rehabilitation
Schertz
07.2025 - Current
- Provide direct patient care in a skilled nursing and rehabilitation facility, supporting residents with ADLs while ensuring dignity, safety, and comfort.
- Observe and report changes in resident condition, supporting nursing staff with timely documentation and communication
- .Maintain compliance with infection control protocols, HIPAA standards, and facility policies.
- Collaborate with interdisciplinary teams, gaining hands-on exposure to care planning, rehab coordination, and daily facility operations.
Supervisor
UPS Freight
Schertz
11.2023 - 01.2026
- Led scheduling, staffing coverage, and workflow coordination in a high-volume environment.
- Managed employee performance documentation, attendance, and disciplinary processes.
- Resolved escalated customer issues while maintaining service quality and operational efficiency.
- Coordinated workflow among team members to optimize efficiency.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Business Manager
Margaret's Group Services LLC
Atlanta
12.2016 - 06.2020
- Developed and executed strategic plans to improve operational efficiency and team productivity.
- Coordinated cross-departmental projects to align services with organizational objectives.
- Oversaw administrative functions, reporting, and compliance requirements.
- Supervised staff, providing guidance and support to enhance team performance.
- Established strong client relationships through effective communication and problem resolution.
Store Manager
Family Dollar
Durham
02.2013 - 07.2016
- Managed daily store operations while ensuring compliance with company policies and procedures.
- Recruited, trained, and supervised staff to maintain a productive and customer-focused environment.
- Oversaw inventory control, loss prevention, and sales performance.
- Maintained compliance with company policies and safety regulations throughout the store.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Staffing Coordinator
Omni Continuing Care
Detroit
07.2010 - 12.2012
- Coordinated daily staffing needs and collaborated with hiring managers to meet workforce demands.
- Conducted phone screenings and scheduled interviews and new-hire orientations.
- Worked with external staffing agencies to secure temporary personnel as needed.
- Facilitated onboarding for new staff members, ensuring compliance with training requirements.
- Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals.
Education
Master of Science - Health Administration
University of Phoenix
Tempe, AZ 12.2020 - 10.2022
Skills
- Long-Term Care & Skilled Nursing Operations
- Healthcare Administration & Facility Support
- Staff Scheduling & Workforce Management
- Patient Care Oversight (CNA Experience)
- Regulatory Compliance (HIPAA, Infection Control)
- Quality Assurance & Documentation
- Team Leadership & Staff Development
- Resident & Family Relations
- Conflict Resolution & Service Recovery
- Process Improvement & Operational Efficiency
Certification
- CNA -2009
Timeline
CNA
Silvertree Nursing & Rehabilitation
07.2025 - Current
Supervisor
UPS Freight
11.2023 - 01.2026
Master of Science - Health Administration
University of Phoenix
12.2020 - 10.2022
Business Manager
Margaret's Group Services LLC
12.2016 - 06.2020
Store Manager
Family Dollar
02.2013 - 07.2016
Staffing Coordinator
Omni Continuing Care
07.2010 - 12.2012