Evelyn Cruz
Bunnlevel,USA
Summary
Detail-oriented and customer-focused professional with extensive experience in data entry, patient intake, and customer service. Skilled in managing administrative processes, handling confidential information, and providing excellent client support. Adept at using electronic health records (EHR) systems, scheduling appointments, and ensuring compliance with HIPAA regulations. Proven ability to work efficiently in fast-paced environments while maintaining accuracy and professionalism.
Overview
14
14
years of professional experience
Work History
Site Leader
Goshen Medical Center
Sanford, NC
05.2024 - Current
- Led day-to-day operations of a busy primary care facility, overseeing clinical and administrative staff to ensure efficient patient care delivery
- Managed staffing, scheduling, and workflow optimization, resulting in improved patient satisfaction and operational efficiency
- Implemented policies and procedures to enhance compliance with healthcare regulations and accreditation standards
- Collaborated with healthcare providers to improve patient outcomes through effective communication and resource management
- Monitored financial performance, identifying opportunities to reduce costs and increase revenue without compromising quality of care
Patient Care Coordinator
Advance Care
Holly Springs, NC
06.2023 - 04.2024
- Managed patient intake, updating, and maintaining accurate electronic medical records.
- Handled data entry tasks, including patient demographics, insurance verification, and financial information.
- Scheduled patient visits, assisted with inquiries, and ensured compliance with HIPAA, and regulatory requirements.
- Communicated with patients via phone, email, and in person to provide updates on appointments and billing.
Eligibility Specialist (Remote Contract)
AMA Consulting Group
Remote
02.2023 - 06.2023
- Conducted high-volume data entry for applicant records, ensuring accuracy and completeness.
- Verified eligibility by reviewing financial documents, and confirming compliance with program requirements.
- Managed customer interactions through outbound calls, emails, and official correspondence.
- Assisted with document processing, reimbursement applications, and administrative support.
Patient Care Coordinator
Total Body Therapy & Wellness
Lillington, NC
08.2022 - 02.2023
- Processed patient intake information and updated medical records prior to treatment
- Scheduled evaluations and procedures for patients
- Communicated with patients to ensure quality of care and develop care plans
- Completed insurance verification and claim forms for patient intake and processing
- Received and routed care team messages and documents to appropriate staff
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service
- Scheduled appointments for patients and coordinated follow-up visits as needed
- Used EHR system to manage patient records, always maintaining patient confidentiality according to HIPPA standards
- Demonstrated knowledge of terminology for multiple medical specialties, consistently seeking ongoing training to expand and maintain knowledge base
- Determined correct ICD-10 and CPT codes for use in medical record
Front Desk Supervisor
Complete Pain Care, LLC
Abingdon, MD
12.2021 - 08.2022
- Performed data entry for patient records, insurance billing, and administrative reporting.
- Supervised front desk operations, managing appointment scheduling, and patient check-in processes.
- Trained and supported front desk staff in customer service and administrative procedures.
- Handled phone inquiries, patient registration, and medical document processing.
Community Case Manager
Harford Community Action Agency
Edgewood, MD
11.2020 - 10.2021
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance
- Coordinate with other departments to promote prompt processing of client applications
- Conducted interviews with applicants, explaining benefits process and which programs were available
- Reviewed applications to verify client information and resolve discrepancies
- Gathered financial information from clients regarding income, assets and debts
- Converse with people from different cultures daily, providing high level of respect and patience with each interaction
- Explain reasons behind application denials and recommended further action
- Developed thorough knowledge of financial aid programs to recommend relief options matching client needs
- Responded to client inquiries and concerns and escalated complex problems to department supervisors
- Maintain comprehensive knowledge of program regulations, policies, and procedures
- Assisted clients with completing forms required for processing applications
- Process client applications in accordance with established guidelines
- Communicated regularly with clients regarding their application status or changes in policies or procedures that may affect them
Receptionist Supervisor
ExpressCare Urgent Care Centers
Bel Air, MD
09.2019 - 11.2020
- Checked in patients, verified insurance information, and updated medical records in EHR systems.
- Answered multi-line phones, scheduled appointments, and handled administrative support.
- Trained new staff on office procedures, medical terminology, and patient intake processes.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Ensured HIPAA compliance in handling patient data and financial information.
Cashier/Customer Service
King Kullen Grocery Co., Inc.
Huntingtn Sta, NY
11.2010 - 08.2015
- Provided exceptional customer service by assisting customers with purchases, and resolving inquiries.
- Processed transactions with accuracy and maintained detailed financial records.
- Checked personal identifications during alcohol and tobacco sales.
- Learned roles of other departments to provide coverage and keep store operational.
- Counted and balanced cashier drawers.
- Issued receipts, refunds, credits or change due to customers.
- Trained new hires in POS systems, company policies, and customer service best practices.
Education
High School Diploma -
Huntington Highschool
Huntington, NY06-2014
Bachelor of Science - Psychology
Southern New Hampshire University
Hooksett, NHSkills
- Data Entry and Record Management
- Patient intake and scheduling
- Customer Service and Client Relations
- Insurance Verification and Billing Support
- HIPAA Compliance and Confidentiality
- Administrative support and multi-tasking
- Microsoft Office and EHR Systems
- Strong communication and problem-solving
- Staff development
- Team building
Timeline
Site Leader
Goshen Medical Center
05.2024 - Current
Patient Care Coordinator
Advance Care
06.2023 - 04.2024
Eligibility Specialist (Remote Contract)
AMA Consulting Group
02.2023 - 06.2023
Patient Care Coordinator
Total Body Therapy & Wellness
08.2022 - 02.2023
Front Desk Supervisor
Complete Pain Care, LLC
12.2021 - 08.2022
Community Case Manager
Harford Community Action Agency
11.2020 - 10.2021
Receptionist Supervisor
ExpressCare Urgent Care Centers
09.2019 - 11.2020
Cashier/Customer Service
King Kullen Grocery Co., Inc.
11.2010 - 08.2015
High School Diploma -
Huntington Highschool
Bachelor of Science - Psychology
Southern New Hampshire University
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