Evelyn Cruz
Customer Service
Lakeland,Florida
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
9
9
years of professional experience
Work History
Bilingual Claims Representative
Contingent Crew / American Glass Professionals
01.2024 - 04.2025
- Create customer files by uploading necessary images and insurance information.
- Listen proactively and understand the customer's needs during the call.
- Speak with the insurance glass claims department to assist the customer, and merge calls.
- Verify deductible and send a payment link.
- Advise on no-fault comprehensive coverages.
- Answer inbound calls to reschedule customer appointments.
- Send cash quote to customers.
- Follow up with customers to assist with glass claims.
- Confirmed work orders for replacement.
- Team up with sales to assist customers on the call.
- Advised customers on the photo inspection process when claim is selected for a preapproval review.
- Submit for approval the Original Equipment Manufacturing Glass requests to auto insurance.
Claims Representative
GEICO
09.2019 - 01.2024
- Company Overview: 6-20 Accredited Claims Adjuster License
- Answered customer questions about policy coverages.
- Issued payouts to policyholders, claimants, and body shops.
- Enhanced customer satisfaction by delivering honest advice to policyholders regarding repair work and body shop processes.
- Documented vehicle damage and submitted photographs and in-depth reports to the claims department for effective processing.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for the duration of the restoration process.
- Updated account information to maintain customer records
- Clarified customer issues and determined the root cause of problems to resolve product or service complaints.
Financial Services Associate
Amscot Financial
11.2015 - 09.2019
- Over 50 daily Outbound call appointment reminders and resolve any issues.
- Updating customers' electronic records promptly.
- Process and assist customers' initial requirements for cash loan applications.
- Balance and audit the cash drawer daily.
- Ability to cash all amounts of checks.
- Identify counterfeit checks.
- Collaborated with Clearing Office to approve checks for cashing.
- Complying with responsibilities under money laundering includes identifying customers properly and initiating CTRs and SARs as needed.
- Adhere to company-wide policies and procedures and all state laws and regulations.
- Administered account transactions and responded to customer inquiries concerning financial products.
Education
Some College (No Degree) - Computer Applications
Ridge Technical Institute
Winter Haven, FL05.1998
Skills
- Bilingual
- Type 50 wpm
- Filing
- Outlook Email
- Teamwork
- Data Entry
- Sales
- Problem-Solving
- Relationship Building
- Microsoft Word
References
References available upon request.
Timeline
Bilingual Claims Representative
Contingent Crew / American Glass Professionals
01.2024 - 04.2025
Claims Representative
GEICO
09.2019 - 01.2024
Financial Services Associate
Amscot Financial
11.2015 - 09.2019
Some College (No Degree) - Computer Applications
Ridge Technical Institute