EVELYN CRUZ RAMIREZ
Las Vegas,NV
Summary
Skilled individual with adaptability to changing environments and systems. Receptionist with 3 years in guest experience and customer service. Skilled in communication, computer technology and teamwork. Committed to offering the best guest experiences and a strive for self improvement.
Overview
3
3
years of professional experience
Work History
Host/ Receptionist
F1 Arcade
Las Vegas, United States
10.2025 - Current
- Assist with guests inquiries and provide excellent customer experiences.
- Verified guest reservations and coordinated walk-in seating to optimize customer flow, increasing overall visitor satisfaction during peak hours.
- Assist with bussing tables as well when short staffed.
- Experience in working with high volume of customers.
- Processed guest feedback promptly to identify common issues, contributing to improved service adjustments and enhanced visitor retention.
Receptionist
Excalibur
Las Vegas, United States
03.2025 - 10.2025
- Assisted with checking in guests and making reservations.
- Cash/ Card and room transactions experience.
- Handled visitor inquiries and directed guests to appropriate departments, improving front desk responsiveness and enhancing overall visitor experience.
- Issued guest wristbands and managed access control to ensure secure entry, enhancing safety protocols and streamlining visitor throughput.
Receptionist
Luxor
Las Vegas, United States
07.2024 - 11.2024
- Handled guest inquiries and coordinated service requests efficiently, resulting in improved customer satisfaction and streamlined front-desk operations.
- Experience with handlings multiple phone lines and transferring phone calls.
- Experience with computers/ computer programs
- Managed cash transactions and issued accurate receipts, enhancing financial accuracy and fostering trust in front desk operations.
Lifeguard
Luxor
Las Vegas, United States
08.2023 - 07.2024
- Monitored swimmer behavior to promptly identify risks, preventing incidents and maintaining a secure environment for all guests.
- Enforced pool safety rules to keep everyone safe.
- Operated communication systems to coordinate swift responses during pool emergencies, enhancing overall incident management and guest assurance.
Education
High School Diploma -
Skills
- Communication
- Computer technology
- Teamwork
- Customer service
- Cash/Card Transactions
- Leadership
Timeline
Host/ Receptionist
F1 Arcade
10.2025 - Current
Receptionist
Excalibur
03.2025 - 10.2025
Receptionist
Luxor
07.2024 - 11.2024
Lifeguard
Luxor
08.2023 - 07.2024