Summary
Overview
Work History
Education
Skills
Timeline
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Evelyn Davis

Belton

Summary

Dynamic Front Office Manager with a proven track record at Haveli Hotels, LLC, excelling in customer relations and issue handling. Expert in account reconciliation and workflow optimization, enhancing guest satisfaction and increasing repeat business through personalized service. Adept at fostering team collaboration and maintaining high service standards in fast-paced environments.

Overview

23
23
years of professional experience

Work History

Front Office Manager

Haveli Hotels. LLC Dba Comfort Inn & Suites
12.2023 - Current
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
  • Updated guests'' profiles systematically incorporating preferences and feedback for providing personalized experiences during future visits.
  • Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
  • Coordinated with housekeeping and maintenance departments to ensure guest rooms met highest standards of cleanliness and repair.
  • Increased repeat business by personalizing guest experiences and recognizing loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Bingo Usher

W Post 1820
07.2021 - Current
  • Maintain exceptional standard of customer service selling bingo cards and event tabs. Assisted patrons with bingo payouts

General Manager

Poonam Investments, Inc Dba Expo Inn & Suites
08.2018 - 12.2023
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.

Caregiver

Earnest R Davis
01.2015 - 05.2015

HR/Data Entry Clerk`

Bechtel Construction Company
07.2013 - 01.2015

Front Office Manager

Hilon Garden Inn
01.2003 - 07.2013

Education

High School Diploma -

Belton High
Belton, TX
05-1981

No Degree - Medical Billing And Coding

Central Texas College
Killeen, TX
05-2026

Skills

  • Effective multitasking
  • Workflow optimization
  • Customer service
  • Customer relations
  • Administrative skills
  • Issue handling
  • Hospitality services
  • Microsoft Office Suite
  • Account reconciliation
  • Computer skills
  • Customer relationship management

Timeline

Front Office Manager

Haveli Hotels. LLC Dba Comfort Inn & Suites
12.2023 - Current

Bingo Usher

W Post 1820
07.2021 - Current

General Manager

Poonam Investments, Inc Dba Expo Inn & Suites
08.2018 - 12.2023

Caregiver

Earnest R Davis
01.2015 - 05.2015

HR/Data Entry Clerk`

Bechtel Construction Company
07.2013 - 01.2015

Front Office Manager

Hilon Garden Inn
01.2003 - 07.2013

High School Diploma -

Belton High

No Degree - Medical Billing And Coding

Central Texas College

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Evelyn Davis