Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Babysitter

EVELYN D. CASTILLO

Richmond,VA

Summary

Responsive team leader with strong Supervisor background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude. Outgoing and personable Department Supervisor with 5 years of experience working in Warehouse, Prison and Retail settings. Well-organized professional competent in solving complex issues customer and employee issues. Offering cash handling, sales and computer mastery. Productive Department Supervisor with dedication toward meeting company's expectations and reducing workplace issues. Strong conflict resolution, leadership, money handling and time management expertise. Outstanding computer and software skills. Detail-oriented Department Manager keep employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities. Energetic, results-driven Department Manager committed to maintaining highest quality of customer excellence. Develops and implements innovative incentives to drive employee motivation. Adeptly navigates cost-concern and workforce-management issues to maintain streamlined operations.

Overview

25
25
years of professional experience
1
1
Certificate

Work History

Security Officer

VCU Health
05.2022 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
  • Conducted regular patrols of key areas to spot and control security concerns
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors
  • Acted quickly during emergency situations to reduce opportunity for damage and injury
  • Reported suspicious activities and persons to law enforcement
  • Checked and verified photo identification prior to granting facility access
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building
  • Screened individuals and prevented passage of prohibited articles into restricted areas
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
  • Regulated vehicle and pedestrian traffic onto building grounds
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices
  • Monitored CCTV cameras and alarm systems for security breaches
  • Responded quickly to emergency situations to assess and deflect issues
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets
  • Updated shift logs and produced daily reports to document security activities and specific incidents
  • Investigated suspicious activities and persons to maintain security of premises
  • Wrote detailed reports of all security breaches and investigations
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds
  • Examined doors, windows and gates to verify security
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols
  • Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior
  • Issued access cards to authorized personnel to monitor access points
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences

Registered Medical Assistant

Johns Randolph
12.2021 - 05.2022
  • Sanitized, restocked, and organized exam rooms and medical equipment
  • Documented vital signs and health history for patients in clinic and hospital environments
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens
  • Collected and documented patient medical information such as blood pressure and weight
  • Called and faxed pharmacies to submit prescriptions and refills
  • Taught patients about medications, procedures, and care plan instructions
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments
  • Performed medical records management, including filing, organizing and scanning documents
  • Completed clinical procedures and gathered patient data for interpretation by physician
  • Completed EKGs and other tests based on patient presentation in office
  • Prepared lab specimens for diagnostic evaluation
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation
  • Explained procedures to patients to reduce anxieties and increase patient cooperation
  • Oriented and trained new staff on proper procedures and policies
  • Measured patient pulse oximetry
  • Implemented care and efficiency improvements to support and enhance office operations
  • Helped improve patient outcomes by educating and advising on relevant treatments and care
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
  • Collected pertinent data and calculations to aid physician in interpreting results
  • Liaised with patients and addressed inquiries, appointment requests and billing questions
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records
  • Measured patient spirometry
  • Followed appropriate procedures to minimize patient's exposure to radiation
  • Obtained client medical history, medication information, symptoms, and allergies
  • Verified patient insurance coverage and collected required co-payments
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
  • Obtained and documented patient medical history, vital signs and current complaints at intake

Department of Supervisor

Lowes Home Improvement
05.2016 - 09.2021
  • Assigned daily tasks and responsibilities to employees and filled out daily work logs.
  • Notified medical staff of inmates requiring medical attention and submitted proper incident reports.
  • Coordinated shakedowns to locate and remove unauthorized items.
  • Assigned and monitored training needs of subordinate staff members to close knowledge and performance gaps.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.

Correctional Sergeant

Central Virginia Correctional Center
10.1998 - 03.2017
  • Coordinated shakedowns to locate and remove unauthorized items.
  • Managed 10 employees and supervised 268 offenders in women prison facility.
  • Supervised visitation and checked visitors for proper identification and contraband.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Responded to emergency situations and provided first aid following facility guidelines.
  • Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
  • Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
  • Coordinated responses to emergency situations arising in different prison locations.
  • Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
  • Handled inmate counts and searches for missing inmates.
  • Completed daily work report sheets and delegated tasks to employees.
  • Verified all prison visitors carried proper identification and had no contraband before entering institution.

Education

Certification - Medical Office Professional

Career Technical Institute
Washington, DC
09.2018

Certification - Secretarial Studies And Office Administration

Berkeley College of Business
Woodbridge, NJ
03.1995

Skills

  • Leadership skills
  • Decisiveness
  • Customer relations
  • Growth planning
  • Supply and inventory management
  • Training and mentoring
  • Supervisor
  • Order processing
  • Staff development
  • Evidence preservation
  • Crisis management
  • Booking procedures
  • Strategic planning and organization
  • Inmate rights
  • Courtroom practices familiarity
  • Visitation guidelines understanding
  • State and federal laws knowledge
  • Armory and key control
  • Occupational hazards and safety precautions
  • Behavioral disorders familiarity
  • Crisis Prevention Intervention (CPI)
  • Restraint techniques
  • Excellent problem solver
  • First aid and CPR certified
  • Trained in defensive tactics
  • CCTV monitoring
  • Negotiation
  • Observation
  • Responding to Emergencies
  • Screening Wands
  • Criminal Records Searches
  • Microsoft Excel
  • Conflict resolution techniques
  • Dispatch
  • Relationship building and management
  • Safety and security
  • Crime Prevention
  • Electronic surveillance
  • Investigation documentation

Affiliations

  • Member, Alumni Association
  • Member, Small Business Association (2008 - present)

Accomplishments

  • Consistently maintained high customer satisfaction ratings.
  • Led team to achieve Metric, earning recognition from upper management and financial reward.
  • Developed relationships with ten new clients and typically exceeded sales goals by 85%
  • Team Building and Leadership
  • Project and Program Management
  • Stakeholder Management
  • Training and Mentorship
  • Inventory Management
  • General Instructor
  • Chemical Agent Instructor
  • Defensive Tactics Instructor
  • Field Training Officer
  • Mental Health, PREA
  • FireArm, Suicide Preventatives,
  • Emergency Plans and Use of Force

Certification

Medical Assistant Receptionist

CPR for Adults and Children

Medical Terminology


Timeline

Security Officer

VCU Health
05.2022 - Current

Registered Medical Assistant

Johns Randolph
12.2021 - 05.2022

Department of Supervisor

Lowes Home Improvement
05.2016 - 09.2021

Correctional Sergeant

Central Virginia Correctional Center
10.1998 - 03.2017

Certification - Medical Office Professional

Career Technical Institute

Certification - Secretarial Studies And Office Administration

Berkeley College of Business

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EVELYN D. CASTILLO