Evelyn De Leon

• Examined reports, accounts, and evidence to determine integrity and accuracy of information.
• Followed up with customers on unresolved issues.
• Interviewed policyholders to verify information and obtain additional details.
• Worked productively in fast-moving work environment to process large volumes of claims.

Technical Reviewer for all carriers in water mitigation property losses. Oversee water mitigation projects after drying has been complete on the estimate being received. IICRC certified in water mitigation for all carriers.

• Answered constant flow of customer calls with minimal wait times.
• Revise and update Xactimate projects to send over comparative scopes.
• Maintained strict confidentiality with sensitive client information, adhering to industry standards and company policies.
• Maintained strong attention to detail while reviewing numerous documents daily, ensuring consistent quality and accuracy.
• Provided input on refining internal review processes based on client feedback, ensuring positive experience for all stakeholders.
• Ensured consistency across multiple review projects by maintaining strict adherence to established protocols and procedures.
• Built, established and maintained relationships with sources.
• Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
• Excellent communication skills, both verbal and written
• Paid attention to detail while completing assignments.

• Inquiry calls such as payment settlement, rental, subrogation status, update any participant information necessary.
• Completed outbound work to ensure compliance with relevant claims express regulations.
• Examined reports, accounts, and evidence to determine integrity and accuracy of information.
• Interviewed policyholders to verify information and obtain additional details
• Followed up with customers on unresolved issues.
• Worked productively in fast-moving work environment to process large volumes of claims.
• Checked documentation for accuracy and validity on updated systems
• Examined reports, accounts, and evidence to determine integrity and accuracy of information.
• Worked productively in fast-moving work environment to process large volumes of claims.
• Negotiated claim settlements with claimants and attorneys to resolve claims efficiently and fairly.

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Answered constant flow of customer calls with minimal wait times.
• Provided primary customer support to internal and external customers.
• Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers.
• Processed various transactions with accuracy and according to bank standards and legal requirements.
• Educated customers about available services, products and bank resources.