Summary
Overview
Work History
Education
Skills
Timeline
Generic

Evelyn de Leon

Union,New Jersey

Summary

A reliable professional with over four years of experience in a high-paced retail environment. Quickly moves into leadership and money management positions. Motivated, passionate leader with 11 years of experience in retail store operations. Uniquely skilled at motivating sales teams to produce high-volume revenue results. Strong abilities in business operations, work-force scheduling and customer satisfaction. Store Leader with deep experience working in various retail verticals. Possess 11 years of performance excellence in employee development and training, business reports and creating customer-focused atmospheres. Ideally suited to direct employees, manage inventory and deliver cost savings.

Overview

13
13
years of professional experience

Work History

Assistant Store Leader

PetSmart
04.2021 - Current
  • Responsible for all manager duties when store manager is not present
  • Managing and counting of register tills, cash office, and safe
  • Responsible for opening/closing the store
  • Training and supervising of associates
  • Customer Service
  • Ensured all policies being followed.
  • Recruited and hired talented individuals bringing depth and experience to organization.
  • Actively contributed towards fostering a culture of continuous improvement, supporting the achievement of store-wide objectives.
  • Built relationships with team members to encourage willingness to address concerns and issues.
  • Streamlined store operations by effectively scheduling staff and managing resources to meet demand.
  • Played a key role in implementing loss prevention strategies that reduced incidents of theft within the workplace.
  • Mentored employees to help improve skills and enable team members to become peak performers on job.
  • Served as floating manager-on-duty, MOD, to cover shift shortage.
  • Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Delegated daily tasks, addressed employee questions and resolved scheduling issues.
  • Trained new-hires on procedures to better service customers.
  • Worked with customer service representatives to handle escalated customer issues.
  • Supervised 30 co-workers.
  • Managed team workload to reach production targets.
  • Supervised payroll corrections for accuracy and duplications.
  • Created staff schedules, approved requested time off and updated reports.
  • Conducted new-hire trainings 2 times per year.
  • Built strong relationships with customers through active listening, understanding their needs, and offering personalized solutions.
  • Fostered a positive work environment by addressing employee issues and promoting open communication.
  • Trained new team members on store policies, procedures, and sales techniques for improved performance.
  • Conducted regular audits of cash handling procedures to maintain financial integrity within the store location.
  • Assisted with general maintenance of store to keep environment perpetually clean and presentable.
  • Collaborated with Store Leader to develop strategies for achieving sales goals and driving revenue growth.
  • Implemented inventory control measures to reduce shrinkage and improve store profitability.
  • Resolved escalated customer complaints effectively, maintaining loyalty among patrons while upholding company values.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
  • Supervised daily operations by directing customer service, inventory and sales operations.
  • Educated and trained staff to equip with knowledge about products, customer service and store policies.
  • Answered product questions and assisted customers in selection and checkout.
  • Answered questions about store policies and addressed customer concerns.
  • Conducted inventory analysis to determine optimal stock levels.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Arranged and organized staff work schedules to guarantee proper coverage for peak business hours.
  • Worked with store management to implement company safety programs and awareness, reducing workers' compensation costs.
  • Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
  • Oversaw financial operations by monitoring expenses and reconciling bank statements.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Developed strong rapport with customers and created positive impression of business.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Merchandise Inventory Leader

Petsmart
03.2018 - 04.2021
  • Reduced inventory shrinkage through diligent monitoring, loss prevention strategies, and staff training initiatives.
  • Collaborated with store management to develop promotional strategies that increased customer engagement and purchase frequency.
  • Ensured compliance with company policies regarding merchandise handling, storage conditions, safety protocols, and operational guidelines within the department.
  • Assisted in budget planning for the purchasing department by forecasting future inventory needs based on historical sales data analysis.
  • Improved merchandise inventory accuracy by conducting regular audits and implementing efficient tracking systems.
  • Maintained a clean, organized stockroom environment that facilitated easy product retrieval and replenishment efforts.
  • Increased sales revenue with strategic merchandise placement and effective visual merchandising techniques.
  • Managed a team of associates, delegating tasks and providing guidance to optimize productivity and performance.
  • Analyzed sales data to identify trends and adjust inventory levels accordingly, optimizing stock turnover rates.
  • Provided excellent customer service by addressing inquiries promptly, resolving issues effectively, and offering knowledgeable advice on product selection.
  • Completed physical inventory counts each month.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.

Customer Engagement Leader

Petsmart
01.2016 - 03.2018
  • Implemented personalized marketing strategies for increased customer engagement and loyalty.
  • Conducted regular reviews of client accounts, proactively identifying potential issues or areas for growth.
  • Analyzed customer data to identify trends and opportunities for improved engagement strategies.
  • Introduced innovative loyalty programs, incentivizing repeat business and referrals from satisfied customers.
  • Maintained a keen eye on industry trends to ensure continued relevance of our customer engagement strategies and tactics.

Cashier Lead

PetSmart
08.2011 - 06.2016
  • Responsible for solving any customer or monetary issues on all registers
  • Key Holder
  • Customer Service
  • Leading all cashiers.

Education

David Brearley High School
Kenilworth, NJ
06.2012

Skills

  • Leadership
  • Sales Experience
  • Money Handling
  • Customer Service Skills
  • Training & Leading Associates
  • Teamwork
  • Communication Skills
  • Bilingual (English and Spanish)
  • Computer Skills
  • Excel Based Reports
  • Store operations
  • Health and safety
  • Team Management

Timeline

Assistant Store Leader

PetSmart
04.2021 - Current

Merchandise Inventory Leader

Petsmart
03.2018 - 04.2021

Customer Engagement Leader

Petsmart
01.2016 - 03.2018

Cashier Lead

PetSmart
08.2011 - 06.2016

David Brearley High School

Similar Profiles

CREATE PROFILE
Evelyn de Leon