Proven to excel in high-pressure environments, I adeptly managed guest relations and multitasking at Betos Restaurante, enhancing customer satisfaction through efficient seating and prompt service. My expertise in customer service and conflict resolution, coupled with a commitment to cleanliness, significantly contributed to the dining experience. Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere.
Hi, I’m
Evelyn De Los Santos
New York,NY
Summary
Overview
1
year of professional experience
Work History
Betos Restaurante
Restaurant Hostess
03.2023 - 04.2024
Job overview
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Education
South Bronx PrepNew York, NY
High School Diploma
04.2025
University Overview
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- Cleanliness and hygiene
- Conflict Resolution
- Handling Complaints
- Table Bussing
Timeline
Restaurant Hostess
Betos Restaurante
03.2023 - 04.2024
South Bronx Prep
High School Diploma
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