Evelyn Donnelly
Owls Head,ME
Summary
Proactive Server, Volunteer Coordinator, Clinical Case Worker, and Business Owner with strong multitasking abilities, expertise in volunteer program management, crisis intervention, team leadership, and customer service. Skilled in POS systems, event coordination, and fostering client relationships. Bringing a commitment to excellence in service and operations. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Dependable [Job Title] successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
31
31
years of professional experience
Work History
Server
Fresh and Co
05.2014 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Volunteer Coordinator
Knox County Homeless Coalition
04.2014 - 08.2018
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Coordinated large-scale events involving multiple teams of volunteers, resulting in successful fundraisers and community outreach initiatives.
- Provided ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization''s goals.
- Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
Clinical Case Worker
Knox County Homeless Coalition
04.2014 - 03.2015
- Evaluated program effectiveness regularly using data-driven methodologies, implementing modifications as needed based on findings from these analyses.
- Provided crisis intervention services when needed, working closely with emergency personnel to ensure prompt response times for critical situations requiring immediate attention.
- Conducted comprehensive assessments to determine patients'' needs for medical, psychological, social, and educational services.
- Enhanced patient care through collaboration with multidisciplinary teams, including physicians, nurses, and therapists.
- Advocated on behalf of clients when necessary to secure essential resources and support within the healthcare system or community at large.
- Increased patient satisfaction by maintaining open lines of communication and addressing concerns promptly.
- Developed strong rapport with patients and their families, fostering trust and ensuring optimal cooperation throughout the treatment process.
- Facilitated successful transitions to community living for patients with severe mental illnesses by connecting them to appropriate resources and support systems.
- Documented case notes daily and coordinated follow-up for seamless case management.
- Conducted in-home visits to provide supportive services.
Owner
CafeMiranda
06.1993 - 04.2009
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Bachelor of Science - Mental Health Human Services
University of Maine
Rockland Campus06.2017
No Degree - Early Childhood Education
Appalachian State University
Boone, NC06.1982
High School Diploma -
Ragsdale Highschool
Jamestown, NC06.1978
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
Timeline
Server
Fresh and Co
05.2014 - Current
Volunteer Coordinator
Knox County Homeless Coalition
04.2014 - 08.2018
Clinical Case Worker
Knox County Homeless Coalition
04.2014 - 03.2015
Owner
CafeMiranda
06.1993 - 04.2009
Bachelor of Science - Mental Health Human Services
University of Maine
No Degree - Early Childhood Education
Appalachian State University
High School Diploma -
Ragsdale Highschool
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