Evelyn Draper
Chesapeake
Summary
Dynamic professional with proven expertise in customer engagement and meticulous attention to detail, honed at The Grate Steak and other esteemed venues. Excelled in enhancing guest satisfaction and streamlining operations, leveraging bilingual abilities and collaborative teamwork. Demonstrated exceptional multitasking and empathetic listening, driving improvements in service delivery and operational efficiency.
Overview
12
12
years of professional experience
Work History
Hostess/Cashier
The Grate Steak
05.2001 - 04.2010
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Title Clerk
Colonial Chevrolet
03.2001 - 01.2004
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Calculated and remitted state sales tax, service, and other charges.
- Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
- Contacted [State] Motor Vehicle Department to determine status of pending titles.
- Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.
Receptionist/Tag and Title Clerk
Norfolk Marine
07.1998 - 03.2001
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
High School Diploma -
Bushwick High School
Brooklyn, NY06-1996
Skills
- Customer Engagement
- Effective multitasking
- Empathetic Listening
- Professional Phone Communication
- Effective Communication Skills
- Interactive communication skills
- Meticulous Attention to Detail
- Team player
- Flexible and adaptable
- Collaborative Teamwork
- Fluent in Spanish and English
Languages
Spanish
Native or Bilingual
Timeline
Hostess/Cashier
The Grate Steak
05.2001 - 04.2010
Title Clerk
Colonial Chevrolet
03.2001 - 01.2004
Receptionist/Tag and Title Clerk
Norfolk Marine
07.1998 - 03.2001
High School Diploma -
Bushwick High School
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