Evelyn Eligio

• Oversee day-to-day production activities in accordance with business objectives.
• Oversee successful implementation of operational strategies and policies to drive organizational growth and productivity.
• Developed systems and procedures to improve operational quality and team efficiency.
• Collaborated with Board Members to develop and execute long-term organizational goals and objectives.
• Analyzed business operations and implemented strategies to improve operational cohesiveness.
• Interacted well with customers to build connections and nurture relationships.
• Trained and guided employees to maintain high productivity and performance metrics.

Due to the success of Clippers Football Club over the past 5 years, Piedmont Soccer Club Board members had recruited me to join their organization as their Operations Administrator.

Tasks are exactly the same as Clippers Football Club.

• Evaluated current operational practices and suggested improvement strategies.
• Supported Board of Directors team by handling all administrative tasks.
• Assisted with documenting key processes and procedures and security protocols.
• Provided ongoing direction and leadership for program operations.
• Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
• Monitored programming schedules, conformance to guidelines and quality.
• Monitored programming trends to keep content relevant and up-to-date.
• Improved program offerings based on changing trends, audience feedback and directives from station owners.
• Facilitated programming by coordinating resources and deliverables between departments.
• Collected, arranged, and input information into database system.
• Collaborated with SportLynx to improve their web base platform for sports management.

This organization was newly formed in 2017. I was hired on to help launch their opening season and move the organization into the future by:

• Collaborating with the Board of Directors to develop the most efficient processes to ensure that the volunteer staff have the proper tools to succeed in their roles
• Assist Registrar with player registrations and preparations to the start of the season. Many tasks performed are similar to those of Montclair Soccer Club
• Managed the balance sheet for the Controller, and invoicing teams for State Cup and League Registration Payments

• Provide answers to customer questions via phone and email, typically within 24 hours
• Maintain computer and physical filing system within home office
• Create reports and presentations, as well as coordinate special projects per request of the Board of Directors
• Assist Registrar with maintaining competitive level player's/team's records/database using US Sports Engine, sportability.com, and gotsoccer.com
• Manage recreational level team formations process within CalNorth Registration system
• Monitor and set up team communications platform: Teamsnap
• Assist Director of Coaching with registration of teams in NorCal Premier
• Developed operating procedures to improve efficiency and effectiveness in organization and time management
• Leverage advance skill and training to support operational needs of over 50+ volunteer Team Managers, including the design of a new comprehensive reference manual and multiple screencast training videos
• Collaborate with different youth soccer organizations to ensure successful soccer seasons

• Directed Administrative functions for the Vice President of Facilities & Events
• Coordinate logistics and execution of events and special projects during time-critical environments
• Composed and drafted all outgoing correspondences and reports for my principle
• Managed departmental staff while VP was away from the office, making executive decisions in regards to the campus' needs
• Assisted with team building initiatives and overall support for the maintenance of the departmental culture and employee moral
• Assessed vendor products and services, and maintained positive vendor relations
• Completed bi-weekly payroll for maintenance, housekeeping, and work-study students
• Recruited, hired, and trained qualified candidates for vacant event and work study positions
• Greeted potential clients and visitors to the office, determined the nature and purpose of the visit, and assisted them with logistics in event planning process
• Fill in for Mailroom Coordinator when unavailable: processing outgoing and incoming mail and packages
• Created facility rental contracts, and tracked billing and invoicing prior to event
• During summer months, transformed dormitories for conference use: housing assignments, key packets, hospitality staffing, and welcome kits.
• Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events