Evelyn Espinal
Richmond,CA
Summary
Bilingual in Spanish and English Proficient in Microsoft Word, Excel, and PowerPoint, and Google Calendar Proven multi tasker; ability to work in stressful work environments Skilled at communicating with medical facilities, families, social workers, and patients Detail oriented and experienced at keeping logs and tracking data Promote collaborative work environments and an individual contributor Typing Speed of 40 WPM; experienced in office duties
Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Level-headed professional with extensive experience helping patients and clients with self-care and day-to-day tasks. Kind and punctual individual assists with nursing treatments, supports diagnostic procedures and provides companionship. Passionate about improving well-being of others and providing compassionate treatment to patient community.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
IHSS Care Provider
HomeCare
10.2022 - Current
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Followed nutritional plans to prepare optimal meals.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided transportation and appointments management.
- traveled 50% of my shift
- Administered prescribed drugs to high-volume patient caseload.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Developed individual care plans for clients based on specific needs.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Completed regular check-ins and progress report for each client.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Scheduled daily and weekly care hours for client caseload.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Recorded status and duties completed in logbooks for management.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Transported clients to and from medical appointments with safety and efficiency.
- Maintained entire family's schedule and organized events.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Liaised with key accounts to deliver targeted administrative household support.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
ED Communications
Alta Bates Sutter Hospital
Ashby, CA
10.2023 - 12.2024
- Delivered services to customer locations within specific timeframes.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated leadership skills in managing projects from concept to completion.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Resolved problems, improved operations and provided exceptional service.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Cultivated interpersonal skills by building positive relationships with others.
- Applied effective time management techniques to meet tight deadlines.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Worked effectively in fast-paced environments.
- Developed and maintained courteous and effective working relationships.
- Provided professional services and support in a dynamic work environment.
- Organized and detail-oriented with a strong work ethic.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Processing Specialist
Episource
11.2023 - 05.2024
- Completed coverage by delivering policies, planning future follow-up conversations and evaluating needs.
- Worked to meet or exceed targets as defined in sales incentive plan and assigned by insurance manager.
- Solicited and marketed to business and community events and performed outbound calling.
- Responded to customer inquiries and requests related to insurance products and membership.
- Provided members with optimum sales and service experience to enhance member affinity to company.
- Compiled information and input into files database.
- Employed SQL to query databases and retrieve data.
- Verified accuracy of data before transcribing.
- Sorted and processed incoming reports before putting data into processing software.
- Identified data errors and discrepancies and implemented swift corrections.
- Leveraged advanced Excel functions for data manipulation and analysis.
- Located and corrected data entry errors and reported to management.
- Monitored data entry processes and worked to improve efficiency and performance.
- Double checked accuracy of hard copy paperwork and rectified any issues.
- Utilized established methods for data processing and analysis for consistency and accuracy.
- Assisted with development of data entry procedures to streamline data processing.
- Applied data validation procedures to support and enforce data integrity.
- Generated detailed reports from collected data to inform stakeholders.
- Collaborated with other departments to enforce data accuracy and enhance productivity.
- Analyzed current data records to provide detailed reports.
- Developed and implemented data entry operations.
- Utilized techniques for increasing data entry speed.
- Created spreadsheets for more efficient recordkeeping.
- Checked for accuracy by verifying data and records.
- Assisted with developing data entry processes.
- Followed data entry protocols, rules and regulations.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Used computer software to store and retrieve data.
- traveling 80 % of my shift
Team Coordinator/Administrative Assistant
Heartland Hospice
01.2022 - 07.2022
- Answer phone calls and provide program information; assist walk ins while providing excellent customer service
- Recruit new staff and volunteers; train new volunteers on duties and procedures, while reiterating the importance of empathy and professionalism
- Manage the doctors’ schedules and calendars; process their orders and ensure signatures are collected
- Insurance and billing verification
- Built strong relationships with customers through positive attitude and attentive response.
- Developed solid professional relationships to broaden efficiency of hopicecare department.
- Supervised 15 staff and contractors.
- Set incentives and realistic targets associates could achieve.
- Trained, motivated and guided on-boarding members.
- Used advanced features of Microsoft Office to complete necessary reports for senior management review.
- Handled day-to-day office operations and resolved any conflicts.
- Managed team workload to reach production targets.
- Created staff schedules, approved requested time off and updated reports.
- Increased sales revenue by [Number] % each quarter.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Used advanced features of Microsoft Office to complete all necessary reports for senior management review.
- Worked with customer service to handle escalated customer issues.
- Completed risk predictions and injury reports.
- Managed team workload to reach targets for specific tasks.
- traveled 35% of my time
Administrative Assistant/Treatment Coordinator
Family Dental Care
12.2020 - 11.2021
- Excellent customer service skills; scheduled appointments and coordinated treatments; recruited new staff members
- Billing specialist; insurance verification; confirmed employee’s hours and submitted payroll accurately and on time
- Assisted the Dentist as needed; prepped room before each patient
Administrative Assistant (Intern)
Opportunity Junction
06.2020 - 12.2020
- Answered a multi-line phone system and transferred calls to the appropriate staff members
- Communicated program and community resources to members of the community
- Successfully completed projects as assigned by management team
Certified Home Health Aide/Certified Nursing Assistant (CHHA and CNA)
Vitas Healthcare Hospice
10.2014 - 06.2019
- Provided highest standard of personal care and attention to patients and to their family
- Helped families navigate the unique and unfamiliar process of having a loved one in Hospice
- Responded promptly to requests for patient services
- Tracked vital data and maintained accurate logs for multiple cases
- Monitored progress and documented patient health status changes to keep care team updated.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Completed medical and program reports and maintained records following clinic standard operating procedures.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Pediatric Care
- Adult Care
- traveled 95% of my time
Education
Computer Skills and Office Procedures Certificate -
Opportunity Junction
Antioch, CA01.2020
Licensed Home Health Aide (HHA) - undefined
CPR For Life
Oakland, CA01.2014
Licensed Certified Nursing Assistant (CNA) - undefined
Medical Career College
Fremont, CA01.2013
Skills
- Bilingual in Spanish and English
- Proficient in Microsoft Word
- Proficient in Excel
- Proficient in PowerPoint
- Proficient in Google Calendar
- Multi-tasking
- Ability to work in stressful work environments
- Communication skills
- Detail oriented
- Data tracking
- Collaborative work
- Individual contributor
- Typing Speed of 40 WPM
- Office duties
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Processing Specialist
Episource
11.2023 - 05.2024
ED Communications
Alta Bates Sutter Hospital
10.2023 - 12.2024
IHSS Care Provider
HomeCare
10.2022 - Current
Team Coordinator/Administrative Assistant
Heartland Hospice
01.2022 - 07.2022
Administrative Assistant/Treatment Coordinator
Family Dental Care
12.2020 - 11.2021
Administrative Assistant (Intern)
Opportunity Junction
06.2020 - 12.2020
Certified Home Health Aide/Certified Nursing Assistant (CHHA and CNA)
Vitas Healthcare Hospice
10.2014 - 06.2019
Licensed Home Health Aide (HHA) - undefined
CPR For Life
Licensed Certified Nursing Assistant (CNA) - undefined
Medical Career College
Computer Skills and Office Procedures Certificate -
Opportunity Junction