Evelyn Espinoza
Albuquerque
Summary
Professional hospitality leader prepared for role that demands high standards and results-driven management. Proven ability to organize and execute seamless events, ensuring guest satisfaction and operational efficiency. Valued for collaborative efforts and flexibility in adapting to changing event needs, while showcasing strong communication and organizational skills. Hardworking and reliable employee with background in operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Flexible on hours, enthusiastic, extremely motivated.
Overview
9
9
years of professional experience
Work History
Banquet Captain
Crowne Plaza Hotel
05.2024 - Current
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
- Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
- Ensured compliance with safety regulations, maintaining a safe working environment for both staff and guests.
- Managed staff scheduling, resulting in reduced labor costs and improved team efficiency.
- Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Resolved customer complaints effectively, turning potentially negative experiences into opportunities for improvement.
- Promoted team collaboration among banquet staff members through effective leadership practices that fostered a supportive work environment.
- Developed creative solutions for unforeseen issues during events, minimizing disruptions while maximizing guest satisfaction.
Front Desk Receptionist
Crowne Plaza Hotel
09.2023 - 05.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Barista Shift Supervisor
Ziggis Coffee
02.2023 - 09.2024
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Cook
Rex's Hamburgers
06.2021 - Current
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Set up and performed initial prep work for soups, sauces and salads.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Chopped, diced and sliced vegetables and fruit ahead of dinner rush.
- Grilled and deep fried various foods from meats to potatoes.
- Replenished food items from inventory and rotated ingredients.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
Cashier
Rex's Hamburgers
05.2020 - Current
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Met high productivity standards in processing payments for customers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
Cashier
Ice Cream, Candy & Gift Shop
06.2019 - 12.2020
- Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.
- Served and scooped ice cream, following sizing specifications.
- Cleaned and organized utensil area, napkins station and restroom facilities.
- Informed customers about current ice cream flavors, ingredients and nutritional information.
Waitress
The Bakery & Café
02.2016 - 05.2019
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Stocked server areas with supplies before, during and after shifts.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Minimized customer wait times by taking and filling large volume of orders each day.
Education
Some College (No Degree) - Education
CNM
Albuquerque, NM05-2026
High School Diploma -
Del Norte High School
Albuquerque, NM05.2021
Skills
- Focused and disciplined
- Leadership
- Multitasking
- Communication
- Customer service
- Work ethic
- Collaboration
- Reliable and trustworthy
- Conflict resolution
- Cutting and slicing techniques
- Dish preparation
- Food presentation
- Cleaning and organization
- Cash management
- Product recommendations
- Credit and cash transactions
- Staff mentoring
- ID verification
- Payment processing
- Customer assistance
- Cash register operation
- Merchandise restocking
- Security monitoring
- Ordering and stocking
- Returns and exchanges
- Staff management
- Banquet setup
- Team member development
- Food safety
- Customer seating
- Training and mentoring
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Contact
Albuquerque, NM 87109
Education and Training
true,other,Albuquerque,other,Albuquerque, NM
Timeline
Banquet Captain
Crowne Plaza Hotel
05.2024 - Current
Front Desk Receptionist
Crowne Plaza Hotel
09.2023 - 05.2024
Barista Shift Supervisor
Ziggis Coffee
02.2023 - 09.2024
Cook
Rex's Hamburgers
06.2021 - Current
Cashier
Rex's Hamburgers
05.2020 - Current
Cashier
Ice Cream, Candy & Gift Shop
06.2019 - 12.2020
Waitress
The Bakery & Café
02.2016 - 05.2019
High School Diploma -
Del Norte High School
Some College (No Degree) - Education
CNM
Similar Profiles
David ProchazkaDavid Prochazka
Conference and Banqueting at Crowne Plaza Hotel / Gateway HotelConference and Banqueting at Crowne Plaza Hotel / Gateway Hotel
VERAWAN J. YUENYONGSAKULVERAWAN J. YUENYONGSAKUL
BARISTA, CASHIER at CROWNE PLAZA HOTEL, SONESTA INTERNATIONAL HOTELBARISTA, CASHIER at CROWNE PLAZA HOTEL, SONESTA INTERNATIONAL HOTEL
Hamnet A Alarcon MolinaHamnet A Alarcon Molina
Housekeeping Aide at Crowne Plaza HotelHousekeeping Aide at Crowne Plaza Hotel