Evelyn Farris
Office Manager
Sabillasville,MD
Summary
In my extensive years of employment, I strive to provide accuracy, distinct aptitude for verbal and written communication, customer satisfaction, and a mastery level of performance. I am committed to carry these exceptional traits onto my future position with you. My past experience, key strengths and expertise will benefit in proving that I am a qualified candidate for your vacancy. Organized Office Manager with noted experience in administrative management. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
19
19
years of professional experience
Work History
Sales Coordinator
Airtron Heating & Air Conditioning
Frederick, MD
08.2021 - Current
- Release new homes for HVAC and other equipment based on client request, processed all new incoming bid requests and forwarded to Estimates department, processed new credit applications
- Utilized and maintained excel spreadsheet for tracking purposes, reviewed and verified documentation, read blueprints and provided builders with Certificates of Insurance.
Pre Construction/Contract Administrator
Wycliffe Technologies
Frederick, Maryland
12.2019 - 03.2020
- Prepared, reviewed and updated subcontractor contracts, analyzed potential risks involved with contract terms, ensured compliance with legislative changes, organized physical and digital records.
- Monitored incoming contracts and service agreements for correct pricing and information.
- Coordinated changes to agreement which might occur during contract lifetime.
- Reviewed quotes from contractors to obtain best pricing and service for organization.
- Inputted new information into company's database using multiple software applications, verifying accuracy and integrity of data prior to uploading.
Assistant Project Manager
Cochran & Mann, Inc
Frederick, Maryland
02.2016 - 12.2019
- Timecard verification, interpersonal skills and ability to work and manage cross-functional team, utilized systems such as Quickbooks, Word, Excel, Outlook, etc., obtained documentation for review, facilitated staff meetings.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Compiled information from multiple, reliable sources and uploaded to system using multiple software applications
Claims Account Manager
VW Brown Insurance
Frederick, Maryland
06.2014 - 05.2015
- Answered all incoming calls, processed incoming mail, completed follow ups for claims, reviewed claims documentation, fluently used office equipment to scan, attach, and communicate with clients.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Researched emerging industry trends, new applications, concepts and procedures for clients to update current training curriculum.
Claims Processor
Citi Mortgage
Hagerstown, MD
03.2012 - 06.2014
- Analyzed and processed mortgage claims, recovered 1.5 million dollars in recoverable depreciation, reviewed required documentation for verification, escalated claims, submission and processing errors.
- Followed up with customers on unresolved issues.
- Collaborated with claims department and industry anti-fraud organizations to resolve claims.
- Followed up on potentially fraudulent claims initiated by claims representatives.
- Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
Administrative Assistant - Temporary Position
Chiaramonte Construction Company
Libertytown, MD
06.2011 - 11.2011
- Assistant Office Manager
- Answered all incoming calls
- Processed change order request, purchase orders
- Maintained Certified Payroll
- Proficient scanned and attached all documents with proper notes into computer data base per requirement
- Maintain purchase order log, provided workers with purchase orders
- Properly scanned and attached documents to the correct file
- Notarized legal documents, scanned and mailed to proper persons
Office Manager
State Farm Insurance Agency - Mark Spitale
Clarksburg, MD
11.2008 - 11.2009
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Processed quotes and sales for autos, homeowners, umbrella and personal article policies
- Created, administered, and maintained group and individual training for agents and agent’s staff
- Proficient scanned and attached all documents with proper notes into computer data base per
requirements. - Marketed products and services based on customer needs
- Prepared applications for submission, constructed proposals and processes endorsements and
certificates - Provided support to account executives in the marketing and daily servicing of accounts
Commercial Account Assistant
Carmack Insurance Agency
Frederick, MD
11.2006 - 11.2008
- Assisted senior account managers in servicing commercial book of business
- Proficient scanned and attached all documents with proper notes into computer data base per
requirements. - Accurately processed renewals, endorsements, certificates
- Proved assistance in the accounting department with carrier commission statements
- Developed training manual for future account assistants
- Properly scanned and attached documents
Claims Processing Specialist
Allstate Insurance Company
Clarksburg, MD
12.1998 - 11.2006
- Personal Lines – successfully processed claims within the personal injury protection (PIP) department
- Effectively handled duties in the Casualty department, processed demands, entered data medical bills into MBRS system
- Contacted attorneys, provided correspondence to attorneys and claimants
- Managed supplement hotline for PRO Department, processed supplements by directing them to the proper PRO adjuster and assisted in handling the supplements dispatched to the supplement hotline
- Successfully processed claims in the Subrogation Department – LOSS RECOVERY
- Proficient scanned and attached all documents with proper notes into computer data base per requirements.
Education
Associates of Applied Science -
Hagerstown Business College
2004
Skills
- Excellent planning and organizational skills
- Attention to detail, time management
- Administrative support
- Documentation Verification
- Team Motivation
- Handling Complaints and Inquiries
- Scheduling and Time-Tracking
- Adapts easily to fast-paced environment
- Complex Problem-Solving
- Time Management
- Exceptional reading and understand basics of repair instructions, written
- Strong computer skills and aptitude to learn new programs
- Experience reading estimates and work orders
- Outstanding organizational and multi-tasking skills
- Personable, friendly demeanor with a solid customer service approach to internal and external customer
- Client Meetings
- Critical Thinking
- Proposal Coordination
- Exceptional communication skills, oral and written
- Well-groomed, professional appearance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Coordinator
Airtron Heating & Air Conditioning
08.2021 - Current
Pre Construction/Contract Administrator
Wycliffe Technologies
12.2019 - 03.2020
Assistant Project Manager
Cochran & Mann, Inc
02.2016 - 12.2019
Claims Account Manager
VW Brown Insurance
06.2014 - 05.2015
Claims Processor
Citi Mortgage
03.2012 - 06.2014
Administrative Assistant - Temporary Position
Chiaramonte Construction Company
06.2011 - 11.2011
Office Manager
State Farm Insurance Agency - Mark Spitale
11.2008 - 11.2009
Commercial Account Assistant
Carmack Insurance Agency
11.2006 - 11.2008
Claims Processing Specialist
Allstate Insurance Company
12.1998 - 11.2006
Associates of Applied Science -
Hagerstown Business College
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