EVELYN FERNANDEZ
Torrance,CA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Im devoted to giving every customer a positive and memorable experiences. I try my best to be of any help for customers and co workers
Overview
8
8
years of professional experience
Work History
Shift Leader
SALT AND STRAW
Manhattan Beach, CA
04.2024 - Current
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Scheduled team members for shifts based on business needs and customer demand.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Adhered to all health code regulations while preparing food items for customers.
- Checked orders for quality and completeness.
- Managed daily workflow and scheduled staff for adequate coverage.
Dog Groomer
The Kennel Club
HAWTHORNE , CA
11.2021 - 01.2023
- Bathed and dried dogs of all sizes, breeds, and temperaments.
- Cleaned ears, trimmed nails, plucked hair from ear canals, and brushed teeth.
- Performed minor medical procedures such as gland expression and flea treatments.
- Provided customers with information on proper dog grooming techniques and pet health care advice.
- Maintained cleanliness of work areas by sanitizing equipment after each use.
- Kept detailed records of services performed for each animal client.
- Advised customers on appropriate shampoos, conditioners, colognes, and other products for their pets' needs.
Shift Leader Manager
THE WAGS CLUB
Santa Monica, CA
01.2018 - 10.2021
- Supervised and trained new shift leaders on store operations, policies, and procedures.
- Conducted daily pre-shift meetings to ensure smooth operation of the shift.
- Assisted customers with inquiries, complaints, and concerns in a timely manner.
- Ensured that all employees adhered to established safety regulations and guidelines.
- Provided feedback on employee performance during monthly evaluations.
- Resolved conflicts between employees or customers in an efficient manner.
- Performed cashier duties when necessary including handling payments from customers using POS systems or cash registers.
- Displayed leadership skills by motivating team members to meet daily goals.
- Managed closing procedures such as counting money in the register drawers and reconciling receipts against reports.
- Participated in weekly team meetings to discuss upcoming events or promotions.
- Coached employees on interactions with customers to drive exceptional service.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
Sandwich Artist
SUBWAY®Restaurants
Hawthorne, CA
07.2016 - 10.2016
- Greeted customers and provided product knowledge.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Operated cash registers to process payments from customers.
- Maintained cleanliness of work area throughout shift.
- Stocked shelves with products and supplies.
- Organized inventory for efficient restocking of products.
- Provided excellent customer service by addressing inquiries promptly and professionally.
- Assisted in the training of new staff members on proper sandwich-making techniques.
Education
High School Diploma -
ANIMO INGLEWOOD
Inglewood, CA06-2017
High School Diploma -
HAWTHORNE HIGH SCHOOL
Hawthorne, CA06-2017
Skills
- Staff education and training
- Shift checklists
- Shift leadership
- Safety processes and procedures
- Strong verbal and written communication
- Sales expertise
- Complaint resolution
- Team motivation
- Problem-solving aptitude
- Multitasking Abilities
- Problem-solving abilities
- Experience in leadership
Languages
Spanish
Professional
English
Professional
Timeline
Shift Leader
SALT AND STRAW
04.2024 - Current
Dog Groomer
The Kennel Club
11.2021 - 01.2023
Shift Leader Manager
THE WAGS CLUB
01.2018 - 10.2021
Sandwich Artist
SUBWAY®Restaurants
07.2016 - 10.2016
High School Diploma -
ANIMO INGLEWOOD
High School Diploma -
HAWTHORNE HIGH SCHOOL
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