Evelyn Ferreras
Brooksville,Florida
Summary
Experienced on working and dealing with stressful environments and able to perform different tasks at the same time. Able to work under pressure with a positive attitude. Teamwork mentality, always trying to help everyone.
Overview
6
6
years of professional experience
Work History
Case Manager
MaxHealth
06.2022 - Current
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Enhance patient quality of care through reduction of avoidable admissions and emergency room utilization, and increase care to optimal level with primary care providers and appropriate specialists.
- Provide patient coaching, anticipatory guidance, advocacy, and condition specific education.
Quality Specialist
CanoHealth
02.2021 - 06.2022
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Commit to training medical technicians applying HEDIS related items into EMR software on ongoing basis.
- Review Quality measures applicable on medical notes into applicable software system.
- Engage in continuing training medical technicians.
- Support departments to increase uniformity on generalization of daily processes where data is collected.
- Participates in audits and analyzes data to identify trends
and improvements opportunities. - Constantly communicate with care managers and general managers in order to have agreeable service in all locations.
- Evaluating medical assistants and lab technician’s workflows and performance.
Medical Assistant
Toribio Medical Center
07.2020 - 02.2021
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Laboratory Experience
- Triage
- EKG
- Patient Care Service Experience
- Educate patients on disease prevention.
- Ear Lavage
- Administering injections
- Appointment scheduling
Hostess
Library Collection Hotels
09.2018 - 01.2019
- Reception of Wine and Cheese
- Assist with Events at Rooftop
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Sales Associate
TJ Maxx, TJX Companies
09.2018 - 01.2019
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Cashier
- Conducted product demonstrations to highlight features and redirect objections to positive aspects
Education
M.D. - Medicine
UCNE
Dominican Republic03.2020
Aesthetic Medicine
Onix Beauty Institute
Dominican RepublicEyebrow Micropigmentation
Onix Beauty Institute
Dominican RepublicCosmiatry
Universidad Abierta Para Adultos (UAPA)
Dominican RepublicAdvanced English Program
Borough of Manhattan Community College (BMCC)
New York, NYSkills
- Discharge Planning
- Case Management
- Health History Documentation
- Excellent Customer Service
- Communication and Listening Skills
- Microsoft Office
- Bilingual
- EMR Software
- Cashier Experience
- Quick Learner
- Ability to follow multi-step instructions
- Problem Solving
- Multitasking
Languages
English
Spanish
Timeline
Case Manager
MaxHealth
06.2022 - Current
Quality Specialist
CanoHealth
02.2021 - 06.2022
Medical Assistant
Toribio Medical Center
07.2020 - 02.2021
Hostess
Library Collection Hotels
09.2018 - 01.2019
Sales Associate
TJ Maxx, TJX Companies
09.2018 - 01.2019
M.D. - Medicine
UCNE
Aesthetic Medicine
Onix Beauty Institute
Eyebrow Micropigmentation
Onix Beauty Institute
Cosmiatry
Universidad Abierta Para Adultos (UAPA)
Advanced English Program
Borough of Manhattan Community College (BMCC)
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