Summary
Overview
Work History
Education
Skills
Certification
Volunteer
References
Accomplishments
Timeline
Generic

Evelyn Feti

Naples,FL

Summary

Spa Manager with extensive experience in operations and client care at Players Club & Spa. Proven ability to increase revenue through exceptional service and effective social media management. Bilingual and detail-oriented, fostering collaboration among team members to enhance guest experiences.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Spa Manager

Players Club & Spa
Naples, FL
10.2023 - Current
  • Managed the daily operations of the spa, including scheduling staff members, ordering supplies and maintaining inventories.
  • Analyzed financial data to determine areas needing cost reduction or profit improvement.
  • Monitored quality assurance by regularly evaluating products used in treatments and ensuring proper operation of equipment.
  • Identified opportunities for process improvements within the spa's operational structure.
  • Assisted in developing marketing strategies for increasing revenue from existing clients as well as attracting new business.
  • Provided exceptional customer service through personal contact with guests before, during and after their visit to the spa.
  • Ensured compliance with local health codes governing spas by staying up-to-date on industry best practices.
  • Performed administrative duties such as budgeting, financial reporting, payroll processing, client tracking and billing systems.
  • Coordinated special events such as bridal showers, corporate wellness retreats and other promotional activities.

Independent Contractor Esthetician

Club at Pelican Bay
Naples, FL
08.2022 - 09.2023
  • Provided excellent customer service and skincare treatments to clients.
  • Educated clients on skin care procedures and products.
  • Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
  • Promoted skincare products to patients according to specific needs, boosting overall revenue.
  • Meticulously maintained spa appearance and cleanliness.
  • Designed customized facial and body treatments meeting individual client needs.
  • Boosted repeat patient appointments and sales by offering reliable, quality service.

Independent Contractor Esthetician/Social Media Manager

Infinity Massage & Spa
Naples, FL
11.2020 - 08.2022
  • Managed all social media accounts including Instagram, Facebook, Google, and Constant Contact.
  • Worked with programs such as GoogleDocs, Canva, and Office365.
  • Educated clients on skincare procedures and products.
  • Provided excellent customer service and skin care treatments to all clients.
  • Instructed clients on how to apply make-up to achieve desired look.
  • Sold skincare products to patients according to specific needs, boosting overall revenue.
  • Set up patient rooms and sterilized equipment.
  • Meticulously maintained spa appearance and cleanliness.
  • Scheduled patient consultations and treatments using MindBody.
  • Improved appearance of clients' skin through non-surgical processes.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Received incoming calls and coordinated with spa staff to fulfill requests and resolve issues.
  • Signed for packages, recorded all deliveries and distributed to personnel.

Guest Advisor/Social Media Producer

Spavia Day Spa
Naples, FL
11.2019 - 11.2020
  • Produced posts for social media accounts such as Instagram.
  • Input guest data using Mindbody software and made immediate updates to reflect room changes
  • Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Suggested membership programs for frequently returning guests
  • Advised guests of seasonal promotions to create rapport and improve sales
  • Scheduled appointments, took guest calls, and provided exceptional service to each and every guest

Food and Beverage Associate

The Ritz Carlton
Naples, FL
03.2019 - 11.2019
  • Maintained dining and food service areas to maximize safety and cleanliness.
  • Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
  • Collaborated with multiple departments to create positive outcomes and experiences for guests.

Education

Esthetics -

Lorenzo Walker Technical College
Naples, FL
07.2020

High School Diploma -

Barron Collier High School
Naples, FL
05.2019

Skills

  • Spa operations
  • Social media management
  • Tech-savvy
  • Data entry
  • Budget administration
  • Event coordination
  • Microsoft Office proficiency
  • JONAS Club Management System expertise
  • Bilingual in English and Spanish
  • Client care excellence
  • Dermaplaning techniques
  • Skin rejuvenation methods
  • Advanced facial specialization
  • Organizational efficiency
  • Team collaboration
  • Sanitization practices
  • Spa treatment expertise
  • Hospitality services knowledge
  • Attention to detail
  • Appointment scheduling

Certification

  • Licensed Esthetician
  • Barbicide COVID-19 Disinfection Certified
  • HIV/AIDS Certified
  • First Aid Certified
  • BLS Certified

Volunteer

  • Created eye-catching special fx makeup looks for the Mock Airplane crash at the Naples Airport
  • Helped with makeup application for the Naples Art commercial shoot
  • Performed facial/beauty services at the community charity event at Lorenzo Walker Technical College

References

Bryan Gazella: Professional; known 2+ years - (239)248-0575

Melody Miller: Professional; Known for 4+ years - (972) 814-5524

Accomplishments

  • Was nominated "Rookie of the Year" in 2024 at the Players Club & Spa.

Timeline

Spa Manager

Players Club & Spa
10.2023 - Current

Independent Contractor Esthetician

Club at Pelican Bay
08.2022 - 09.2023

Independent Contractor Esthetician/Social Media Manager

Infinity Massage & Spa
11.2020 - 08.2022

Guest Advisor/Social Media Producer

Spavia Day Spa
11.2019 - 11.2020

Food and Beverage Associate

The Ritz Carlton
03.2019 - 11.2019

Esthetics -

Lorenzo Walker Technical College

High School Diploma -

Barron Collier High School

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