Evelyn Figueroa
Plantation,FL
Summary
Dedicated Customer Service Representative to provide quality care and service for ultimate satisfaction. Ability to establish and maintain excellent communication relation with all interactions. Adept in finance transactions,billing, collections. Dedicated in identifying resolve customers request and concerns with effective solutions. Excellent time management skills combined with reliable committed professional hard-working, Bilingual and ready to join my next team.
Overview
12
12
years of professional experience
Work History
Promotional Brand Ambassador
Promoworks/ProductConnection
04.2019 - Current
- Greeted customers warmly and pleasantly answered inquiries.
- Maintained knowledge of current promotions and product features.
- Developed creative displays and signage to draw customers to products.
- Worked with team to achieve sales goals for products.
- Communicated product value, quality, and style to educate and entice potential customers.
- Increased sales by effectively communicating product benefits.
Restaurant Food Server
Grande Pizza Family Dine-In
03.2020 - 09.2023
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
Food Server / Cashier
Derry's Family Restaurant
08.2017 - 12.2019
- Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Cultivated warm relationships with regular customers.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
Event Specialist / Marketing Field Labor
Advantage Sales & Marketing LLC
07.2017 - 09.2018
- Greet customers and promote sales by demonstrating and sampling food products
- Event setup, takedown and clean
- Accurately report post-event
- Follow all supervisor's directions
Medicaid Collector - Temporary Hire
Broward Health Medical Center
05.2016 - 07.2016
- Work aging report with accounts 181 days old and back
- Corrected, completed and processed claims for multiple payer codes.
- Processed online and paper appeal submissions and refund requests.
- Assisted in reconciling deposit and patient collections.
- Logged charges and payments within [Software].
- Responded to customer inquiries and provided detailed account information.
- Research denials by checking claim status, and verifying eligibility on web portal
- Assist with COB Red Edit discrepancy report
Collections in Government, Commercial and HMO carriers
DIAGNOSTIC MEDICAL IMAGING
05.2013 - 01.2016
- Correct and resubmit corrected claims with attachment; generate aging report and research unpaid accounts
- Prepare and file appeals with follow-up; File secondary claims with attachment
- Verify coverage and benefits as needed
- Answer billing calls and accept patient payments
- Secure claims are received and paid on a timely manner; Bill claims
- Processed payments and applied to customer balances.
- Maintained complete and accurate files to document communications with customers or authorized parties.
Education
Medical Billing & Coding -
West Valley Occupational Center
West Los Angeles, CA01.2000
Medical Assistant Graduate - undefined
Institute of Computer Technology
Los Angeles, CA01.1999
General Education - undefined
Santa Monica City College
Los Angeles, CA01.1997
Skills
- Great Customer Service
- Team Player
- Communication & Organizations skills
- Collections & A/R Tactics
- Detail Oriented
- Work Well Under pressure
- Multi-Tasking skills
- Computer Skills
References
Upon Request
Timeline
Restaurant Food Server
Grande Pizza Family Dine-In
03.2020 - 09.2023
Promotional Brand Ambassador
Promoworks/ProductConnection
04.2019 - Current
Food Server / Cashier
Derry's Family Restaurant
08.2017 - 12.2019
Event Specialist / Marketing Field Labor
Advantage Sales & Marketing LLC
07.2017 - 09.2018
Medicaid Collector - Temporary Hire
Broward Health Medical Center
05.2016 - 07.2016
Collections in Government, Commercial and HMO carriers
DIAGNOSTIC MEDICAL IMAGING
05.2013 - 01.2016
Medical Assistant Graduate - undefined
Institute of Computer Technology
General Education - undefined
Santa Monica City College
Medical Billing & Coding -
West Valley Occupational Center
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