Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Evelyn Fischer

Las Vegas,Nevada

Summary

Dynamic and goal-oriented professional with exceptional customer service skills honed at Hershey's Chocolate World. Proven ability to build relationships and enhance customer satisfaction while efficiently handling cash transactions. Recognized for multitasking and problem-solving in high-pressure environments, consistently contributing to team success and store performance.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Sales Associate

Hershey's Chocolate World
01.2025 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Restaurant Hostess

Chilli's Grill & Bar
07.2024 - 11.2024
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.

Lifeguard

Cowabunga Canyon
04.2023 - 10.2023
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Attentively monitored swimmers to identify distress.
  • Responded to emergency situations in a timely, efficient manner.
  • Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
  • Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.

Education

High School Diploma -

Nevada Learning Academy
Las Vegas, NV

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Cash handling
  • Money handling
  • Flexible schedule

Certification

Food Handler's Card

CPR Certified

First Aid Certified

Timeline

Sales Associate

Hershey's Chocolate World
01.2025 - Current

Restaurant Hostess

Chilli's Grill & Bar
07.2024 - 11.2024

Lifeguard

Cowabunga Canyon
04.2023 - 10.2023

High School Diploma -

Nevada Learning Academy

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Evelyn Fischer