Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Evelyn Fonseca

Evelyn Fonseca

Houston,TX

Summary

Highly-motivated and committed job seeker with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Delivery Partner

Amazon Flex
Houston, Tx
02.2023 - 07.2025
  • Ensured secure loading of packages into vehicles for safe transport.
  • Communicated route adjustments to dispatch based on traffic updates.
  • Completed maintenance tasks, such as checking tire pressure and engine oil levels.
  • Inspected vehicles while maintaining gas, oil, and water levels.
  • Verified deliveries against shipping instructions prior to customer handoff.
  • Utilized map programs and GPS systems for efficient navigation.

Senior Universal Banker

First Horizon Bank
Houston, TX
06.2022 - 06.2025
  • Resolved customer complaints efficiently and professionally to enhance satisfaction.
  • Processed deposits and withdrawals promptly while ensuring adherence to banking regulations.
  • Explained features of various products to customers, driving increased sales.
  • Assisted customers with loan applications, bank account setups, and fund transfers.
  • Tracked performance metrics, including accounts opened monthly and investment returns.
  • Ensured compliance with all applicable laws regarding financial transactions.
  • Identified potential fraud or suspicious activity for appropriate reporting.
  • Reviewed existing accounts regularly for accuracy and completeness.

Sales Representative

Agricola Bank
San Salvador, El Salvador
02.2016 - 12.2020
  • Increased sales by advising clients on loans, credit cards, life insurance, and accounts.
  • Achieved monthly sales targets through effective promotion of product benefits.
  • Processed loan and credit card applications while conducting thorough credit analyses.
  • Organized sales paperwork to ensure compliance and efficiency.
  • Developed strategies to enhance service sales to both new and existing customers.
  • Utilized customer service skills and upselling techniques to boost client acquisition.
  • Conducted credit bureau checks with client authorization to assess eligibility.

Sales Representative

Citibank
San Salvador, El Salvador
05.2011 - 02.2016
  • Achieved monthly sales goals through effective promotion of loans, credit cards, and insurance products.
  • Conducted credit analysis and processed applications for loans and credit cards.
  • Developed strategies to enhance service sales to new and existing customers.
  • Organized sales paperwork to ensure compliance and efficiency in operations.
  • Increased sales by utilizing customer service techniques and upselling.
  • Provided expert advice on financial products to boost client acquisition.
  • Monitored client credit bureau reports with authorized consent for risk assessment.

Education

Bachelor of Public Relations And Communications - Management, Leadership And Bussiness Innovation

Francisco Gavidia University
El Salvador
11.2017

Skills

  • Financial analysis expertise
  • Customer service excellence
  • Written and verbal communication
  • Dependability and punctuality
  • Client relations management
  • Microsoft Office proficiency
  • Office supplies oversight
  • Cash handling accuracy
  • Fraud detection skills
  • Data entry efficiency
  • Bilingual communication (English and Spanish)
  • Team collaboration

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Certification

  • ABA Universal Banker Certificate.
  • ABA Supervisor Certificate / Team Leader.
  • ABA Customer Service Skills.
  • ABA Communication Skills.

Timeline

Delivery Partner

Amazon Flex
02.2023 - 07.2025

Senior Universal Banker

First Horizon Bank
06.2022 - 06.2025

Sales Representative

Agricola Bank
02.2016 - 12.2020

Sales Representative

Citibank
05.2011 - 02.2016

Bachelor of Public Relations And Communications - Management, Leadership And Bussiness Innovation

Francisco Gavidia University

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