Evelyn France
Technical Program Manager
Rogers,AR
Summary
Experienced in privacy and compliance engineering, I'm dedicated to supporting Azure's mission of trust and security in cloud services. With a growth mindset and transparency, I excel in diverse challenges, ready to uphold customer promises and enable cutting-edge capabilities, contributing to Microsoft's culture of innovation and inclusion in the Azure Core Trusted Platform team.
Overview
8
8
years of professional experience
12
12
years of post-secondary education
Work History
Associate Systems Engineer II - Digital Connected Experience
Walmart
11.2021 - Current
- Manage Microsoft 365 cloud-based applications and implement process improvement utilizing Exchange Admin Center and Azure to collect and analyze data.
- Utilize PowerShell scripting to automate user and site management of Office products by implementing changes in user accounts and licenses in cloud environment.
- Collaborate with cross-functional teams to ensure seamless integration of cloud-based applications into business processes.
- Create and maintain documentation of application configurations, procedures, and policies.
- Utilize various infrastructure tools such as Active Directory, PowerShell, Exchange, and Azure, among others to gather required user and site data for solutions.
Associate Systems Engineer - Tech Bar
Walmart
02.2020 - 11.2021
- Resolved complex issues pertaining to critical IT software such as VPN, Microsoft 365 products, and enterprise communication software.
- Collaborated effectively with other teams and leadership to map software and device solutions that align with strategic goals, which contributed to the success of our organization.
- Successfully implemented and created Tech Tips Videos to facilitate the transition to a virtual working environment utilizing Adobe Creative Cloud.
Associate Digital Experience - Tech V
Walmart
04.2019 - 02.2020
- Analyzed and resolved customer incidents, task requests, and escalations while maintaining quality assurance and ensuring timely resolution.
- Provided subject matter expertise for both hardware and software opportunities.
- Led multiple projects to coordinate bulk computer orders and image/setup process for Mac, Windows, and New Hire teams.
IT Support Analyst
Wachter Inc.
05.2016 - 10.2018
- Assisted users with computer-related needs such as hardware, software, network connections, and printers.
- Assisted Business Analysts with daily report requests, user stories, and data analysis.
- Utilized Active Directory, Microsoft Office Exchange, Citrix Receiver, SCCM, and FreshService.
Education
Bachelor of Science - Cloud Computing
Purdue Global University
Online 01.2020 - 01.2024
Associate of Applied Science - Computer Networking
NorthWest Arkansas Community College
Bentonville, AR 11.2011 - 05.2019
Skills
Microsoft Azure
undefinedTimeline
Associate Systems Engineer II - Digital Connected Experience
Walmart
11.2021 - Current
Associate Systems Engineer - Tech Bar
Walmart
02.2020 - 11.2021
Bachelor of Science - Cloud Computing
Purdue Global University
01.2020 - 01.2024
Associate Digital Experience - Tech V
Walmart
04.2019 - 02.2020
IT Support Analyst
Wachter Inc.
05.2016 - 10.2018
Associate of Applied Science - Computer Networking
NorthWest Arkansas Community College
11.2011 - 05.2019
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