Summary
Overview
Work History
Education
Skills
Timeline
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Evelyn France

Technical Program Manager
Rogers,AR

Summary

Experienced in privacy and compliance engineering, I'm dedicated to supporting Azure's mission of trust and security in cloud services. With a growth mindset and transparency, I excel in diverse challenges, ready to uphold customer promises and enable cutting-edge capabilities, contributing to Microsoft's culture of innovation and inclusion in the Azure Core Trusted Platform team.

Overview

8
8
years of professional experience
12
12
years of post-secondary education

Work History

Associate Systems Engineer II - Digital Connected Experience

Walmart
11.2021 - Current
  • Manage Microsoft 365 cloud-based applications and implement process improvement utilizing Exchange Admin Center and Azure to collect and analyze data.
  • Utilize PowerShell scripting to automate user and site management of Office products by implementing changes in user accounts and licenses in cloud environment.
  • Collaborate with cross-functional teams to ensure seamless integration of cloud-based applications into business processes.
  • Create and maintain documentation of application configurations, procedures, and policies.
  • Utilize various infrastructure tools such as Active Directory, PowerShell, Exchange, and Azure, among others to gather required user and site data for solutions.

Associate Systems Engineer - Tech Bar

Walmart
02.2020 - 11.2021
  • Resolved complex issues pertaining to critical IT software such as VPN, Microsoft 365 products, and enterprise communication software.
  • Collaborated effectively with other teams and leadership to map software and device solutions that align with strategic goals, which contributed to the success of our organization.
  • Successfully implemented and created Tech Tips Videos to facilitate the transition to a virtual working environment utilizing Adobe Creative Cloud.

Associate Digital Experience - Tech V

Walmart
04.2019 - 02.2020
  • Analyzed and resolved customer incidents, task requests, and escalations while maintaining quality assurance and ensuring timely resolution.
  • Provided subject matter expertise for both hardware and software opportunities.
  • Led multiple projects to coordinate bulk computer orders and image/setup process for Mac, Windows, and New Hire teams.

IT Support Analyst

Wachter Inc.
05.2016 - 10.2018
  • Assisted users with computer-related needs such as hardware, software, network connections, and printers.
  • Assisted Business Analysts with daily report requests, user stories, and data analysis.
  • Utilized Active Directory, Microsoft Office Exchange, Citrix Receiver, SCCM, and FreshService.

Education

Bachelor of Science - Cloud Computing

Purdue Global University
Online
01.2020 - 01.2024

Associate of Applied Science - Computer Networking

NorthWest Arkansas Community College
Bentonville, AR
11.2011 - 05.2019

Skills

Microsoft Azure

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Timeline

Associate Systems Engineer II - Digital Connected Experience

Walmart
11.2021 - Current

Associate Systems Engineer - Tech Bar

Walmart
02.2020 - 11.2021

Bachelor of Science - Cloud Computing

Purdue Global University
01.2020 - 01.2024

Associate Digital Experience - Tech V

Walmart
04.2019 - 02.2020

IT Support Analyst

Wachter Inc.
05.2016 - 10.2018

Associate of Applied Science - Computer Networking

NorthWest Arkansas Community College
11.2011 - 05.2019
Evelyn FranceTechnical Program Manager