Summary
Overview
Work History
Education
Skills
Timeline
Generic

Evelyn Franklin

Southfield,MI

Summary

Compassionate Direct Care Manager known for maintaining high productivity and efficiently completing tasks. Specialize in personalized care planning, team leadership, and regulatory compliance. Excel at communication, empathy, and problem-solving to enhance client satisfaction and staff performance. Adapt quickly to changing environments and prioritize client well-being in every decision made.

Overview

31
31
years of professional experience

Work History

Direct Care Manager

Life Center Inc
Livonia, Michigan
11.2024 - Current
  • Supervised daily operations of direct care staff and residents' activities.
  • Trained new staff in care procedures and organizational policies.
  • Coordinated schedules for staff shifts and resident appointments.
  • Maintained compliance with state regulations and safety standards.
  • Assisted in the development of individualized service plans for clients.
  • Maintained accurate records of client information including medical history and treatment plans.

Direct Care Worker/Manager

Passages Community Services
Plymouth, MI
10.2007 - 11.2024
  • Assisted individuals with daily living activities and personal care needs.
  • Maintained a safe and clean environment for clients. Made sure staff was put into MiWAM, monitoring authorizations, IPOS and CHAMPS. Set up Evv for the company.
  • Assisted with hiring and terminating employees.
  • Documented client progress and reported any changes to supervisors.
  • Collaborated with team members to ensure quality care was given.
  • Fostered respectful relationships with clients to promote dignity and independence.
  • Provided personal care to clients, such as bathing, grooming and toileting.
  • Respected cultural diversity when interacting with individuals from different backgrounds.
  • Participated in training sessions to learn best practices in direct care services.

Administrative Office Assistant

River Rouge Special Education
River Rouge, Michigan
07.2000 - 08.2006
  • Managed incoming phone calls and directed inquiries to appropriate staff members.
  • Organized and maintained filing systems for student records and administrative documents.
  • Assisted in scheduling meetings for special education staff and coordinated logistics.
  • Supported the development of educational materials for teachers and staff use.
  • Greeted visitors and provided information about special education services offered.
  • Maintained office supplies inventory and requested restocking as needed.
  • Managed daily calendar activities including scheduling meetings, deadlines.
  • Proofread documents including letters, emails, memos, contracts prior to distribution or submission.
  • Scanned documents into electronic format for storage in computer databases.

Office Assistant for Superintendent

River Rouge School District
River Rouge, Michigan
08.1996 - 06.2000
  • Managed daily office operations and maintained organized filing systems.
  • Coordinated schedules for meetings and school events across departments.
  • Processed incoming and outgoing mail, ensuring timely deliveries.
  • Maintained office supplies inventory and placed orders as needed.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Maintained an organized filing system of paper documents and electronic files.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.

Office Assistant

River Rouge School District
River Rouge, Michigan
01.1995 - 06.1996
  • Organized student records and maintained confidentiality in compliance with district policies.
  • Managed office supplies inventory and coordinated orders to ensure availability.
  • Answered phone calls and directed inquiries to appropriate staff members promptly.
  • Processed incoming mail and prepared outgoing correspondence for distribution daily.

Education

High School Diploma -

River Rouge High School
River Rouge, MI
06-1996

Skills

  • Staff supervision
  • Regulatory compliance
  • Individualized service planning
  • Record management
  • Care procedures training
  • Quality assurance

Timeline

Direct Care Manager

Life Center Inc
11.2024 - Current

Direct Care Worker/Manager

Passages Community Services
10.2007 - 11.2024

Administrative Office Assistant

River Rouge Special Education
07.2000 - 08.2006

Office Assistant for Superintendent

River Rouge School District
08.1996 - 06.2000

Office Assistant

River Rouge School District
01.1995 - 06.1996

High School Diploma -

River Rouge High School

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