Evelyn Fuamatu
Las Vegas,NV
Summary
Driven for success Competent and reliable professional, committed to top quality quick work Administrative Assistant experienced at registering patients, scheduling appointments and recording and filing patient medical records Skilled Mental Health Technician with AS degree and extensive mental health services background. Supported numerous patients in large residential treatment facility and played key role in achievement of positive patient outcomes. Excellent communications and patient management skills leading to desirable results.
Overview
23
23
years of professional experience
Work History
Mental Health Technician
UHS
Las Vegas, NV
04.2020 - Current
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Escorted patients from unit to meals, activities and visitation areas to maintain standard of safety and security.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Participated in continuous quality improvement and performance improvement activities to enhance effectiveness and increase knowledge.
- Attended therapeutic educational group meetings and supported patients with guidance from RN or Psychiatrist.
- Charted on each patient daily.
- Treated clients and families with respect and dignity.
Patient Service Representative
Intermountain Healthcare
Las Vegas, NV
05.2018 - 04.2020
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Used Epic to schedule appointments.
- Balanced deposits and credit card payments each day.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Organized patient records and database to facilitate information storage and retrieval.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Kept current with literature and filed advancements to advocate to and for patients.
Work Study, California College of San Diego
04.2016 - 07.2017
- Designed electronic file systems and maintained electronic and paper files
- Wrote reports and correspondence from dictation and handwritten notes
- Handle copies and faxes
- Handled all incoming and outgoing correspondence
- Organized files, developed spreadsheets, faxed reports and scanned documents.
Intake Coordinator
University of California
San Diego
11.1998 - 07.2016
- Cultivated productive leadership team to drive improvements
- Analyzed program effectiveness with standard metrics
- Maximized employee retention by creating positive work environment
- Directed improvement plans
- Maintained compliance with company and legal requirements
- Recorded and filed patient data and medical records
- Carefully reviewed medical records for accuracy and completion as required by insurance companies
- Assigned additional diagnosis codes based on specific clinical findings (laboratory, radiology and, pathology reports as well as clinical studies) in support of existing diagnoses
- Strictly followed all federal and state guidelines for release of information
- Directed patient flow during practice hours, minimizing patient wait time
- Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered
- Acquired insurance authorizations for procedures and tests ordered by the attending physician
- Provided administrative support for three physicians
- Coded outpatient encounters at a rate of 160 per day and 120 complex specialty coding
- Accurately entered procedure codes, diagnosis codes and patient information into billing software
- Ensured compliance with medical/legal requirements, JCAHO standards and Army regulations
- Consistently ensured proper coding, sequencing of diagnoses and procedures
- Quickly responded to staff and client inquiries regarding CPT codes
- Acted as a liaison between the business department, billers and third-party payers in resolving billing and reimbursement accuracy
- Received, organized and maintained all coding and reimbursement periodicals and updates
- Appropriately and correctly identified errors and re-filed denied/rejected claims as they were received from the Patient Account Representative
- Interpreted medical reports to apply appropriate ICD-9, CPT-4 and HCPCS codes
- Thoroughly reviewed remittance codes from EOBS/AR's
- Confirmed patient information, collected copays and verified insurance
- Evaluated the accuracy of provider charges, including dates of service, procedures, level of care, locations, diagnoses, patient identification and provider signature
- Completed appeals and filed and submitted claims
- Posted charges, payments and adjustments
- Applied payments, adjustments and denials into medical manager system.
Education
Associate of Science - Respiratory Therapy
California College of San Diego
05.2018
Skills
- Extensive anatomy/physiology knowledge
- Managed care contract knowledge
- Electron Medical Record (EMR)
- Internal medicine billing
- HIPAA compliance
- Medical billing software
- Strong planning skills
- Technical expertise
- Patient-focused care
- Adaptability and Flexibility
- Excellent Customer Service Skills
- Maintaining Safety Standards
- Administrative Support
- Behavior Observation
- Patient Admission
- Intake Assessment
- Encouragement and Motivation
Timeline
Mental Health Technician
UHS
04.2020 - Current
Patient Service Representative
Intermountain Healthcare
05.2018 - 04.2020
Work Study, California College of San Diego
04.2016 - 07.2017
Intake Coordinator
University of California
11.1998 - 07.2016
Associate of Science - Respiratory Therapy
California College of San Diego
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